Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work schedules and the ability to work remotely
- Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners
- Robust time-off plan including 21 days of PTO in your first year, 2 Paid Volunteer Days, and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- 401(K) with up to 4% match and stock options

What to Expect (Job Responsibilities):
- Assist users via chat to solve technical problems with predefined steps
- Triage incomplete tickets and perform troubleshooting for technical issues
- Execute sub-tasks of projects that are part of the Practice Success workstream under supervision
- Maintain clear and concise communication with users while providing support
- Collaborate with team members to enhance user experience and operational efficiency

What is Required (Qualifications):
- Minimum of one year’s experience in troubleshooting application issues in healthcare settings
- Associate Degree
- Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA
- Strong analytical thinking, problem-solving, and customer service skills
- Ability to accept constructive feedback and adapt to changes for self-improvement

How to Stand Out (Preferred Qualifications):
- Ability to read/write simple SQL statements or run SQL statements written by other team members

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