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Application Support Analyst
Pay$21.97 - $43.94 / hour
LocationPhoenix/Arizona
Employment typeFull-Time
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Job Description
- Req#: R0030090
Employer Industry: Technology Support Services
Why consider this job opportunity:
- Salary up to $43.94 per hour
- Potential eligibility for an annual bonus
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with a team of enthusiastic over-achievers
What to Expect (Job Responsibilities):
- Deliver high-level technical expertise to both internal and external clients
- Handle phone and email inquiries from clients and internal users
- Diagnose issues and provide effective resolutions
- Collaborate with other internal teams and clients to balance issue resolution while accurately setting client expectations
- Create and maintain tools and product support documentation to enhance incident management and customer support
What is Required (Qualifications):
- Minimum of 2 years of customer-facing technology support experience, both over the phone and electronically
- Graduation from a two-year technical college with a focus on computer science, information technology, or a related area, or equivalent experience
- Proficiency in diagnosing and solving software and hardware issues
- Strong communication and interaction skills to effectively solve problems with clients and internal partners
- Ability to work independently as well as cooperatively as part of a team
How to Stand Out (Preferred Qualifications):
- Ability to organize and follow complex and detailed technical procedures
- Flexibility to work early morning, evening, or weekend hours as needed
- Ability to independently resolve routine and non-routine problems
- Knowledge of technology principles and terminology relevant to the work unit and area of responsibility (including Windows, Internet)
#TechnologySupport #CustomerService #CareerOpportunity #CompetitivePay #TeamEnvironment
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