2nd Level Application Support Specialist

Global Customer Support is currently seeking a 2nd Level Application Support Specialist based out of our NYC office.

The successful candidate will be responsible for providing in-depth client support across multiple delivery platforms for Fitch Connect, the flagship platform for Fitch’s unique market-leading content across Ratings, Research, Financial Data and Analytics.

What We Offer:

· Great development opportunities and exposure to other departments within Fitch Group

· Collaborative work environment

· Excellent benefits

We’ll Count on You To:

·As part of the 2nd Level Application Support Specialist team, you will diagnose problems, issues, defects and potential product enhancements.

·Issues will either be resolved at 2nd Level or escalated to Product and IT Development and status updates will be communicated back to 1st

Level Customer Support to keep our customers informed.

·Collaboration with other support or dependency groups is required, as well as an ability to follow documented internal processes and

workflows.

What You Need to Have:

· Proficiency with relational databases and SQL

· Exposure to non-relational databases such as MongoDB

· Strong knowledge of Confluence and JIRA

· In-depth financial market data knowledge

· Excellent Excel skills

· Knowledge of FTP and FTP protocols (FTP, SFTP, FTPS)

· Strong time management and organizational skills in order to prioritize workload and demands

· Quick learner with excellent attention to detail

· Self-motivated, proactive and driven

· Logical approach to problem solving and analytical thinking

· Demonstrates urgency, energy and enthusiasm

What Would Make You Stand Out:

· Experience of credit data within a bank, vendor or other financial institution

· Experience with product and/or content integration

· Experience with Web based platforms, Excel Add-ins, Datafeeds and API

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between $90k and $110k per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.