Employer Industry: Event and Venue Management Software

Why consider this job opportunity:
- Comprehensive medical, dental, and vision insurance for peace of mind
- Exceptional 401k match of up to 80% on the first 10% deferral, up to $8,000
- Unlimited time off with a recommended minimum of 15 days to prioritize well-being
- Paid parental leave to support family milestones
- Flexible work environment allowing you to work where and when you’re most productive
- Opportunities for professional development through unlimited training via LinkedIn Learning

What to Expect (Job Responsibilities):
- Provide support to clients through emails, phone calls, and online training meetings
- Assist with software testing and the setup of new accounts
- Gather feedback for the product team and provide technical support to clients and the customer support team
- Educate and develop existing customer accounts, demonstrating new features and unique use cases
- Maintain and oversee file server cleanup and maintenance

What is Required (Qualifications):
- Customer service experience in a high-growth SaaS company
- Excellent phone and email communication skills
- Proficient in Microsoft Suite (Word, Excel, etc.)
- Availability for on-call support over the weekend a few times a year
- Experience with report writing tools and relational databases (e.g., DevExpress, Crystal Reports, SQL, or MS Access) is preferred

How to Stand Out (Preferred Qualifications):
- Venue/event industry experience
- Strong proficiency with SQL databases, data analytics, and reports
- Experience with HTML and creating/formating digital documents
- Detail-oriented with a passion for excellent work
- Ability to communicate effectively and empathetically with clients

#EventManagement #SaaS #CustomerSupport #ProfessionalDevelopment #UnlimitedTimeOff

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