Employer Industry: Travel and Hospitality Services

Why consider this job opportunity:
- Salary range developed for transparency, accommodating various factors including experience and location
- Potential for incentive, commission, or discretionary bonus based on company performance and individual achievements
- Comprehensive benefits package including medical, dental, vision insurance, and 401k with company match
- Opportunities for professional development through access to LinkedIn Learning webinars and courses
- Flexible work environment with the possibility of remote work
- Employee discounts on travel and insurance options

What to Expect (Job Responsibilities):
- Provide support for GDS software and ClientBase product inquiries from multiple departments
- Report and escalate GDS system issues to ensure timely resolutions
- Assist with onboarding processes for agents and support for TripCase
- Collaborate with training teams to identify and address recurring issues and skill gaps
- Enhance communication procedures to ensure effective information delivery to agents and support teams

What is Required (Qualifications):
- 3-5 years of experience with Travel GDS systems, specifically SABRE (experience with other GDS systems is a plus)
- Knowledge of GDSx/Concur Compleat and ClientBase is a plus
- Advanced knowledge of the travel industry
- Exceptional customer service skills with strong oral and written communication abilities
- Ability to thrive in a fast-paced environment and manage multiple responsibilities

How to Stand Out (Preferred Qualifications):
- Experience as a travel agent
- Familiarity with advanced GDS systems beyond SABRE
- Demonstrated positive attitude and creative problem-solving skills

#TravelIndustry #CustomerSupport #RemoteWork #ProfessionalDevelopment #EmployeeBenefits

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