Employer Industry: Financial Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available for candidates in preferred time zones of CST/EST
- Work in a fast-paced, innovative environment with a focus on problem-solving
- Comprehensive training and support for developing technical acumen
- Collaborative culture with a commitment to empowering financial institutions

What to Expect (Job Responsibilities):
- Investigate and resolve technical issues with minimal assistance across various domains
- Communicate effectively with internal and external stakeholders regarding problem resolution
- Document investigation details and maintain clear records of solutions and processes
- Analyze logs and tracing to extract relevant details and design solutions for identified problems
- Recreate issues as necessary, ensuring comprehensive documentation of vital details

What is Required (Qualifications):
- Bachelor's degree or relevant industry experience
- 2-4 years of experience in retail customer support roles
- Knowledge of banking and experience in a support role
- Understanding of SQL and ability to conduct independent research
- Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- AWS Cloud Practitioner Certification
- Experience creating documentation and flow charts to enhance processes

#FinancialTechnology #CustomerSupport #ProblemSolving #RemoteWork #CareerGrowth

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