The Application Supporter role will focus on analyzing and provide efficient, qualified, and timely service to support internal ECCO users of our Global eCommerce platform. By utilizing colleagues worldwide, you will deliver optimum support for our US based business on our state-of-the-art eCommerce platform. On a daily basis you will work with both the business and IT side of our organization with a broad touchpoint in both areas. You will join a very diverse Product Team with members across Europe, Asia and now US and help with rolling out our Global eCommerce platform to the world and ensure that it will be a success for our users.

As our Application Supporter - Global eCommerce, your responsibilities will include:

• Continuous improvement to ensure delivery of high quality within service & support with an agile and lean mindset.
• Maintain and update of user documentation.
• Work closely with different teams, i.e.: eCommerce product team, business teams from different countries and other product teams.
• Validate and review all incoming requests to ensure date quality and correctness.
• Triage tickets and update them accordingly.
• Escalate issue/request to 3rd level in cases where Application Supporter cannot solve the request and follow up.
• Scrum related ceremonies with the eCommerce Product Team.
• Provide overview to eCommerce Product Team.

If you have...

• High school diploma or GED equivalent.
• Bachelor’s degree in Computer Science, or relevant work experience.
• Hands-on experience in eCommerce websites.
• Proficiency with MS Word and Excel.
• Super User capabilities on multiple systems including; Content Management System (Contentful), Search (Algolia), Enterprise Resource Planning (Dynamics 365), Product Information Management (InRiver), Digital Asset Management (Aprimo), Ticketing System (Service Now).
• Strong communication and problem-solving skills.
• Quality and deadline oriented.
• Ability to work collaboratively with other teams and stakeholders.
• Ability to read, write and speak English at a proficient level.
• Ability to travel up to 5% both domestic and internationally.
  
  …we want to hear from you!

Compensation: Competitive pay based on skills and experience.

Benefits: Comprehensive and affordable benefit programs including; Medical, Dental & Vision Insurance, Flex Spending Accounts, 401(k) Retirement Plan, Vacation & Sick Time, paid Holidays and a generous Employee Discount.

* Rate of pay is dependent on relevant skills and experience. Benefit eligibility may vary by location, scheduled hours, length of employment and employment status.

Imagining yourself at ECCO?

Review this position and other US jobs at www.eccousacareers.com.
For international opportunities, please click here to access our global career site.

CREATE THE FOOTPRINTS OF TOMORROW
At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow. Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.