Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary range of $41.04 - $59.00 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Engage in innovative AI-driven initiatives to enhance customer support operations
- Collaborate with diverse teams and third-party vendors to implement cutting-edge technology
- Support the mission of improving health and well-being in unique communities

What to Expect (Job Responsibilities):
- Administer, maintain, and optimize Verint workforce engagement and customer support tools to enhance operational performance
- Partner with customer care teams to identify pain points and opportunities for process improvement
- Analyze operational data to uncover cost-saving opportunities and enhance the efficiency of support tools
- Lead the exploration and implementation of AI-driven solutions, including automation and predictive analytics
- Provide training and support for end-users on new tools, features, and AI-driven enhancements

What is Required (Qualifications):
- Bachelor's degree in Computer Science, Information Systems Management, or related field, or equivalent combination of education, training, and experience
- Four (4) years of experience with IT systems and/or related operational experience if holding a Bachelor's degree
- Six (6) years of IT systems and/or related operational experience if holding an Associate's degree
- Eight (8) years of IT systems and/or related operational experience if holding a High School diploma or GED
- Excellent analytical and communication skills with the ability to manage multiple tasks simultaneously

How to Stand Out (Preferred Qualifications):
- Experience in customer care technology and AI implementation
- Strong understanding of healthcare regulations and data privacy standards
- Proven ability to collaborate with IT and business stakeholders
- Familiarity with emerging AI trends and best practices in customer care technology
- Experience in developing business cases for IT innovations

#HealthcareServices #CustomerSupport #AIImplementation #RemoteWork #CareerGrowth

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