NHS
Appointment Advisor - 36 Hours
This job is now closed
Job Description
- Req#: B0201-BIC-AA2-36-1?language=en&page=643&sort=publicationDateDes
- Are confident when dealing with a wide range of queries
- Can problem solve effectively to find solutions for our clients.
- Have excellent communication & listening skills.
- Can remain calm in stressful situations.
- Are non-judgmental & can offer first class client care
- Are computer literate
- Have great attention to detail
- Have strong interpersonal skills
- Life assurance cover at 3 times salary
- 34 days annual leave per year
- A defined contribution pension scheme.
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
- You will work 36 hours over 5 days per week. After 3 months, once fully trained, this role will become hybrid with 3 days in the office and 2 days from home. - can you travel there and commit to this working pattern?
- Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8.30 - 4.30. Can you commit to this?
- Please list any further information you wish to add in support of your application for this role.
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Previous experience of telephone work.
- IT literate
- Excellent communication and listening skills, with the ability to remain calm in stressful situations
- Able to problem solve effectively in order to find solutions for clients
- Previous customer care call centre environment experience
- Geography of UK
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
- You will work 36 hours over 5 days per week. After 3 months, once fully trained, this role will become hybrid with 3 days in the office and 2 days from home. - can you travel there and commit to this working pattern?
- Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8.30 - 4.30. Can you commit to this?
- Please list any further information you wish to add in support of your application for this role.
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Previous experience of telephone work.
- IT literate
- Excellent communication and listening skills, with the ability to remain calm in stressful situations
- Able to problem solve effectively in order to find solutions for clients
- Previous customer care call centre environment experience
- Geography of UK
Job summary
*Please note that this role will become a hybrid role after the 3 months and competency sign-off.
Are you looking for a career where you can make a difference?
With your support, what if every phone call you receive helped change someone's life?
When you are talking to women and men on the phone to arrange consultations, you'll understand that they are facing an emotionally complex decision & you will find the right appointment for them in an impartial & caring way.
The Appointment Advisor is the first point of contact for all BPAS clients. You will primarily make appointments & answer all client related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service.
Based in our Booking & Information centre (BIC) in Leamington Spa, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and excellent facilities nearby for your lunch break.
Home to over 100 colleagues, the BIC deal with over 6000 contacts on a weekly basis via phone and email. The BIC team are non-judgmental and offer first class client care.
If you enjoy helping people and you have customer service experience then this could be the perfect role for you!
You will work 36 hours over 5 days per week; a rota that is given 2 weeks in advance. ( More details below)
As an advisor you are the first point of contact for BPAS clients which makes this role all the more rewarding.
Main duties of the job
We are looking for candidates who:
We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our clients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers.
If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS.
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits:
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Date posted
21 March 2025
Pay scheme
Other
Salary
£22,431 to £28,609 a year Depending on Experience + time & a half for weekend hours
Contract
Permanent
Working pattern
Full-time, Home or remote working
Reference number
B0201-BIC-AA2-36-1
Job locations
Orion House
Athena Drive
Warwick
CV34 6RQ
Job descriptionJob description
Job responsibilities
Further information and a full job description can be found on the right hand side of the page and is available for you to download and review.
Location: Booking & Information Centre:Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ
This role will become a hybrid after the 3 months and competency sign-off from training with expectation to travel to the Head Office 3 days a week
Salary: £22,431 to £28,609 per annum depending on experience. (£11.98 to £15.28 per hour)
We also offer a premium payment of time and a half for working on weekends
Hours: 36 hours per week over 5 days. Hours will be confirmed 2 weeks in advance between the parameters of the hours below.
Hours of Work:
Monday 07:00 - 19:00
Tuesday 07:00 - 19:00
Wednesday 07:00 - 19:00
Thursday 07:00 - 19:00
Friday 07:00 - 19:00
Saturday 08:00 - 16:00
Sunday 09:00 - 15:00
Exact shifts between those parameters will be confirmed 2 weeks in advance.
Shifts longer than 6 hours will include 30 minutes unpaid break.
*Please note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8.30 - 4.30. Dates will be confirmed at interview
Interested so far? Don't delay, apply today!
________________________________________________________________
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Job responsibilities
Further information and a full job description can be found on the right hand side of the page and is available for you to download and review.
Location: Booking & Information Centre:Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ
This role will become a hybrid after the 3 months and competency sign-off from training with expectation to travel to the Head Office 3 days a week
Salary: £22,431 to £28,609 per annum depending on experience. (£11.98 to £15.28 per hour)
We also offer a premium payment of time and a half for working on weekends
Hours: 36 hours per week over 5 days. Hours will be confirmed 2 weeks in advance between the parameters of the hours below.
Hours of Work:
Monday 07:00 - 19:00
Tuesday 07:00 - 19:00
Wednesday 07:00 - 19:00
Thursday 07:00 - 19:00
Friday 07:00 - 19:00
Saturday 08:00 - 16:00
Sunday 09:00 - 15:00
Exact shifts between those parameters will be confirmed 2 weeks in advance.
Shifts longer than 6 hours will include 30 minutes unpaid break.
*Please note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8.30 - 4.30. Dates will be confirmed at interview
Interested so far? Don't delay, apply today!
________________________________________________________________
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person SpecificationPerson Specification
General
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
General
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
British Pregnancy Advisory Service (BPAS)
Address
Orion House
Athena Drive
Warwick
CV34 6RQ
Employer's website
Employer details
Employer name
British Pregnancy Advisory Service (BPAS)
Address
Orion House
Athena Drive
Warwick
CV34 6RQ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.