About Us

Our culture is based on connection, and that fuels our outstanding performance. At BroadPath, we maintain and nourish a commitment to home-based talent and innovative workforce technology that enables us to deliver unrivaled quality, flexibility, and transparency. We believe in meeting our associates where they are, be it in geography or career development. Our proprietary platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry's best workforce and enabling our associates to reach their full potential. BroadPath is where connection happens.

Today, we provide services to Future 10 Health plan companies and Healthcare providers. BroadPath essential business functions include customer experience, sales, and back-office operations.

Overview

BroadPath is immediately hiring Appointment Schedulers to work from home. Our Appointment Scheduler role is primarily responsible for scheduling and confirming appointments. This role works closely with the administrative, clinical and management teams to support patient care efforts.

This role provides support to clinical functions as the administrative support and the position includes, and not limited to: scheduling appointments, receiving/relaying messages, documenting telephone encounters, processing referrals, in-baskets, scanning, filing, authorizations, and billing.

Responsibilities

• Registers patients for their appointment; provides the necessary paperwork, confirms and/or updates insurance coverage and patient demographic information
• Collects patient balances and co-pays, appropriately tracks and records all payments collected and assists patients with their benefits questions
• Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team

Qualifications

• Bilingual - Spanish Speaking
• Strong interpersonal and customer service skills
• Experience with an electronic medical record, MS word, Excel, Outlook and the ability to learn new applications
• Ability to communicate (both internally and externally) clearly and consistently with established procedures and guidelines
• Ability to work with minimal supervision
• Ability to use good judgment and work independently
• Proven ability to deal with a wide variety of individuals
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Other duties as assigned.

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location