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Job Description Summary

Job Description

JOB TITLE: Area Host

LOCATION(S): Yorkshire Region (ideally Leeds, Sheffield)

HOURS: Full-time

Salary: Competitive package

About this opportunity:

We have permanent opportunities at Citra Living Ltd for Area Hosts, where you’ll build and manage the relationships of our residents and support the management of the developments across your region.

Citra Living Limited is the Group’s Private Rental Subsidiary. Its purpose is to Help Britain Prosper through improving access to good quality, affordable rental homes across the UK whilst delivering diverse and sustainable financial return to Group. The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra Living buying the rental element of these new developments and then letting the properties to customers.

As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities, and leisure facilities.

This role will be in our In-House Operations Team where you'll work closely with internal key stakeholder such as property managers, mobilisation managers as well as external stakeholders such as 3rd party suppliers, developers, Estate Agents etc. Your role will be key to the success of Cita In-Housing Team as you'll spend most of your time dealing with customer ( tenants) from viewing through to moving them into their homes.

As Area Host, key accountabilities include:

As a member of the Citra Operations Team, you'll carry out the following tasks:

• Gain the respect and support of the residents, through delivering great customer service, by delivering prompt responses to customer enquiries, through whichever channel they are received (telephone, email, face to face, social media)
• Dealing with and reporting on issues in a timely and professional manner
• Responsible for progressing of all Customer (Tenant) applications.
• Carrying out viewings/ move-ins/ move-outs with prospective tenants
• Arranging and facilitating repair work with tenants/ and access to the building/flat

• Be proactive to ensure a secure, safe, and successful estate, ensuring the building meets
• all health & safety requirements and fire risk assessments.

• Build a good working relationship with the management company responsible for the overall site management.
• Assist in delivering all Key Performance targets relating to asset/ tenancy management and operations.
• Ensure tenancy documentation is complete, agreed and correctly filed as well as ensuring homes are ready for occupation.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to

innovate, explore possibilities, and grow with purpose.

What you’ll need

Our ideal Area Host will be able to demonstrate the following skills:

Essential:

• Passionate about delivering the highest level of customer service.
• An ability to engage with others at all levels easily through excellent written and verbal communication skills, ideally with a background in a customer-facing role.
• Possess a UK driving licence (you’ll be required to be mobile and able to cover the required region)
• Proactive self-starter and disciplined lone worker with ability to self-organise, plan, and prioritise activities.
• An ability to remain calm and controlled under pressure.
• Understands and acts upon customer needs to maintain company reputation, actively seeking interaction and engaging with residents.

Desirable:

• Experience of Lettings and Property Management
• Comfortable working in a change or changing environment.
• A growth mindset and a willingness to try new ways of doing things; ‘We’re bold’ in Citra.
• A good range of IT skills

About working for us;

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.