Overview

The Supervisor of Clinical Services oversees and monitors the quality of services, including supervision of Direct Care Staff; development, monitoring, and documentation of the support plan to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders.

Responsibilities

ENSURE SERVICE QUALITY

• Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
• Monitor adherence to plan of care including utilization and service provision
• On-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance
• Review service documentation daily
• Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
• Document progress and submit documentation in a timely manner
• Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
• Maintain current knowledge of state and federal regulatory and service requirements

SUPERVISION

• Create individualized supervision plans for staff and update as needed or required
• Provide regular, face-to-face supervision per supervision plans and service requirements
• Ensure staff are trained in person-specific competencies per service needs
• Evaluate performance, provide progressive coaching, including disciplinary action
• Coordination of service delivery to include persons served, family members, and staff
• Ensuring staff qualifications and competencies are current to provide services
• Approval of time documented for payroll and monitoring overall hours worked and employee status changes

STAFFING/MATCHING

• Alert Human Resources when there is a person-specific need for staff time
• Interview screened candidates to determine best match for people served
• Coordination of family/recipient interviews
• Review and train staff on person specific competencies
• Scheduling services for service recipient

SERVICE PLANNING/GOAL DEVELOPMENT

• Participate in collaborative team meetings to support the development of long-term goals
• Develop support plan based upon needs, desires and preferences of person served
• Complete and monitor annual enrollment in services and close services as necessary
• Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
• Ensure documentation regarding progress towards goals per service requirements

EDUCATIONAL SUPPORT

• Maintain current knowledge of service system and resources available to persons served
• Be knowledgeable and communicate clearly internal processes to all concerned
• Maintain current knowledge of the rights of persons served and support self-agency of persons served

CUSTOMER SERVICE

• Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
• Work collaboratively with internal support departments
• Maintain a positive and professional approach at all times
• Have open and effective communication skills in all situations and settings
• Maintain a strong work ethic to ensure preparedness and honesty
• Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services

Qualifications

• Bachelor's Degree in human services with two years of full-time, post-graduate experience with the population served
  • or Bachelor's Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master's Degree in human services field with one year of full-time, post-graduate experience with the population served
• Excellent verbal and written communication skills
• Proficient with standard office productivity software and tools
• Ability to work independently and as a part of a team and manage time effectively
• Reliable transportation
• Acceptable background check

• Bachelor's Degree in human services with two years of full-time, post-graduate experience with the population served
  • or Bachelor's Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master's Degree in human services field with one year of full-time, post-graduate experience with the population served
• Excellent verbal and written communication skills
• Proficient with standard office productivity software and tools
• Ability to work independently and as a part of a team and manage time effectively
• Reliable transportation
• Acceptable background check

ENSURE SERVICE QUALITY

• Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
• Monitor adherence to plan of care including utilization and service provision
• On-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance
• Review service documentation daily
• Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
• Document progress and submit documentation in a timely manner
• Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
• Maintain current knowledge of state and federal regulatory and service requirements

SUPERVISION

• Create individualized supervision plans for staff and update as needed or required
• Provide regular, face-to-face supervision per supervision plans and service requirements
• Ensure staff are trained in person-specific competencies per service needs
• Evaluate performance, provide progressive coaching, including disciplinary action
• Coordination of service delivery to include persons served, family members, and staff
• Ensuring staff qualifications and competencies are current to provide services
• Approval of time documented for payroll and monitoring overall hours worked and employee status changes

STAFFING/MATCHING

• Alert Human Resources when there is a person-specific need for staff time
• Interview screened candidates to determine best match for people served
• Coordination of family/recipient interviews
• Review and train staff on person specific competencies
• Scheduling services for service recipient

SERVICE PLANNING/GOAL DEVELOPMENT

• Participate in collaborative team meetings to support the development of long-term goals
• Develop support plan based upon needs, desires and preferences of person served
• Complete and monitor annual enrollment in services and close services as necessary
• Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
• Ensure documentation regarding progress towards goals per service requirements

EDUCATIONAL SUPPORT

• Maintain current knowledge of service system and resources available to persons served
• Be knowledgeable and communicate clearly internal processes to all concerned
• Maintain current knowledge of the rights of persons served and support self-agency of persons served

CUSTOMER SERVICE

• Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
• Work collaboratively with internal support departments
• Maintain a positive and professional approach at all times
• Have open and effective communication skills in all situations and settings
• Maintain a strong work ethic to ensure preparedness and honesty
• Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services