Description

Position Summary

The Art Department Embroidery Team Lead is a strategic and supportive partner for the Deco Management Team, assisting with creating solid and successful relationships with internal and external customers. The perfect candidate must have superior organizational skills, vast knowledge of processes and procedures, and a detail-oriented approach.

Responsibilities

1. Emphasize the importance of teamwork in achieving our goals efficiently and effectively, leveraging each team member’s strengths and ideas.
2. Execute reporting regarding the team workflow adherence, including but not limited to scorecards and adherence reports.
3. Monitor schedules and reports, making minor adjustments in coverage when SLA is not being achieved.
4. Monitor their team members' work performance and report potential improvement areas.
5. Provide the materials and tools needed to succeed and request further training when needed.
6. Document recognition/rewards for progress and growth.
7. Ensure all errors are reported and actioned to the appropriate group.
8. Foster relationships with team members while working independently.
9. Provide feedback for process improvement.
10. Document and escalate system-related issues and functionalities.
11. Communicate essential information between management and employees.
12. Ensure business goals, deadlines, and performance standards are met.
13. Report performance records and evaluations to senior management and HR.
14. Manipulate DST files and advise vendors on proper edits.
15. Manage the digitizing vendor relationship, including vendor portal management.

Qualifications

Qualifications

High School diploma or GED required. (college degree preferred)

• Minimum 2 years, or equivalent experience with Order Management. (or equivalent skills for outside applicants)
• Strong knowledge of Decoration specific to promotional products.
• Strong English written and verbal communication skills and customer service skills.
• Results-driven must thrive in a fast-paced environment with many competing priorities and deadlines.
• A positive, proactive approach to completing tasks.
• Strong technical skills to efficiently utilize multiple software programs and platforms.
• Creative problem solver and empathy towards customers and teammates alike.
• Strong attention to detail and good analytical skills.
• Ability to manage time and work efficiently with minimum supervision.
• Strong interpersonal skills to work effectively with internal departments.

This job operates in a remote/hybrid professional office environment.

No planned travel required.