Via Arno

Artisan Support

(Permanent, Full Time)

Via Arno is a new service based in London that will give people access to the best craftsmanship from around the world. Focusing on the beauty and spirit of human making, Via Arno will give a global audience the opportunity to buy works of exceptional quality from independent artisans. Their work ranges from making objects – to wear, furnish a home and use in daily life – to providing specialist services and unique experiences.

Via Arno is part of the Richemont Group, which also champions craftsmanship through its support of the Michelangelo Foundation for Creativity and Craftsmanship. Via Arno will launch in 2023.

The Artisan Support associate will play a pivotal role to deliver our purpose and vision – supporting with the communications, onboarding, and management of our global artisans.

This position is responsible for supporting the relationships with the artisan community. They will be a critical driver of growth – collaborating with artisans, relevant external partners and across the business to enable their success, and drive performance across all categories and channels.

This position requires an original outlook, strong organisational skills, an effective communication style, as well as product sensibility.

HOW WILL YOU MAKE AN IMPACT?

Artisan Management and Support:

• Build a strong relationship with artisans and support them on their journey with Via Arno
• Input into the development of support initiatives that will help build artisans business skills and promote sustainable practices.
• Maintain current and up-to-date signed artisan contracts and user manuals
• Manage packaging distribution to artisans and monitor standards are followed by all

Planning and Process:

• Input into the ongoing assessment of the artisan mix by supporting in identifying areas to grow, maintain or downtrend and apply to future planning.
• Periodically share artisan insights that can inform curation and merchandising decisions
• Ensure the smooth running of the artisan onboarding process, and identify and suggest areas for improvement
• Utilize artisan feedback to identify opportunities to test and continually evolve the artisan onboarding process

Data Management:

• Manage and maintain the artisan and product information files/uploads ensuring they are complete and up to date, ensuring accuracy and quality
• Manage the collection and ongoing management of all content for website and marketing purposes as required
• Ensure accurate and secure record keeping of all artisan data

Ad-hoc Duties:

• Any required additional responsibilities and duties outside of this description

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Effective communication skills, all verbal, written + visual
• Strong organisational and analytical skills
• Highly collaborative, flexible, and resourceful
• Have a ‘can do’ attitude
• Ability to work entrepreneurially fast-paced, ambiguous environment to support the establishment and scaling of the business
• Additional spoken languages are a plus, but not a necessity (French or Italian)
• Ability to travel as needed

We are actively seeking diverse backgrounds, skills and perspectives, as we seek to build a culture and organisation that celebrates our differences and thrives because of them.

HOW DO WE KEEP YOU SMILING?

Joining Via Arno at this time offers a career-defining opportunity to be part of the growth journey of a dynamic start-up that will occupy a unique place in the luxury sector.

YOUR JOURNEY WITH US:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager