Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are IBIS BUDGET AUCKLAND AIRPORT, a stunning 198-hotel room located within the Auckland Airport Hub. Being at the center of all the retail and restaurant outlets in the vicinity, it is suitable for all guests every day from all corners of the globe - that's right, day in and day out we are our guests' first and last impression of New Zealand.

Job Description

To assist the Head of Department in the daily management of the Front Office department - leading all work of Front Office team members, ensuring the efficient and effective operation of the department during shift while ensuring guest comfort and providing exceptional service at all times.

As our next Front Office Assistant Manager, you will have:

• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay;
• Proven leadership experience within a hotel environment;
• In lieu of the Hotel Manager, responsible for the smooth service, operations and well-being of the team and guests utilizing your leadership skills to do so.
• A team player - encouraging, training, empowering and developing your team to provide exceptional service.
• An advocate for Accors Live Limitless loyalty program - being proactive in driving strong results with the team.

Qualifications

• The ability to operate autonomously in a high volume, fast-paced setting.
• Strong administrative abilities and fluency in both written and spoken English.
• Ability to work occasional weekend days.
• Minimum of 3 years of relevant experience in the hotel industry.
• Possess a strong background in Front Office procedures and Opera PMS.
• Demonstrated leadership abilities, outstanding communication and interpersonal skills.

Additional Information

Benefits:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Meals on shift & parking onsite
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.