Primary Purpose:

To provide administrative support to the FMI Meeting Services team to include: providing registration, housing and conference logistics support for various FMI conferences, meetings and share groups.

Essential Job Functions:

REGISTRATION Duties (50% of position):

• Act as the project lead for registration for FMI annual meetings and events (currently 6 events per year).
• Perform various data entry tasks.
• Provide customer service support via email and phone.
• Process registration payments.
• Responsible for producing registration collateral to include badges, tent cards, special event ticketing and other collateral.
• Create attendee lists and financial reports as well as reports including historical data.
• Responsible for hiring and managing on-site temporaries and third-party vendors.
• Create and maintain FMI?s event database (Matrix MAXX) to display on FMI?s website, updating specific meeting information and generating the online registration process.
• Review and qualify submitted registrations to ensure attendees register at the proper rate. When necessary, make fee adjustments and follow-up with attendees to collect additional payment.
• Utilize the On-Demand Badge system to manage onsite printing needs.
• Provide and pack all registration materials for assigned events.
• Support Senior Manager, Registration with other projects as needed.

MEETING SERVICES Duties (50% of position):

• Work with FMI project leads for small share groups on hotel or venue searches and contracting. Facilitate assigned small event operations to include: budgeting, room set-up, audiovisual selection, food and beverage ordering, tours, transportation and additional basic meeting logistics.
• Assist our Housing Services team to process hotel reservations for attendees, cross-reference housing lists with attendee lists, manage staff and vendor hotel blocks and provide housing customer service via email and/or phone.
• Maintain the official Industry Calendar of Events, department calendar and various meeting and hotel lists for the Meeting Services team using Microsoft Office Excel.
• Support Senior Manager, Meeting Services with other projects as needed.

Other Job Functions:

• Order and maintain department supplies, as needed.
• Respond to incoming customer inquiries through the Meeting Services dedicated phone line and email addresses.
• Other duties and projects as assigned or directed as it pertains to the Registration and/or Meeting Services departments.
• Budget management.