Employer Industry: Government Healthcare Services

Why consider this job opportunity:
- Salary up to $40,560
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Comprehensive benefits package including medical, dental, and retirement plans
- Supportive and collaborative work environment
- Paid parental leave and generous vacation and sick time policies

What to Expect (Job Responsibilities):
- Serve as the main point of contact for Assistors and site administrators to resolve issues beyond Call Center capabilities
- Coordinate the development, approval, and delivery of communications and letters
- Develop and conduct training for Community Assistors and maintain relevant guidelines and policies
- Facilitate meetings with various stakeholders to discuss system changes and enhancements
- Conduct in-depth research and follow up on member, Assistor, or provider inquiries

What is Required (Qualifications):
- Minimum educational requirement: High school diploma or General Equivalency Diploma (G.E.D)
- At least one year of customer service experience
- Strong technical writing skills and proficiency in Microsoft Office
- Excellent communication skills, both written and verbal
- Ability to organize, prioritize, and manage multiple tasks effectively

How to Stand Out (Preferred Qualifications):
- Bachelor's degree or prior experience working with AHCCCS
- Experience in public speaking and working with community partners
- Familiarity with SharePoint, ZOOM, and Health-e-Arizona Plus
- Knowledge of federal and state Medicaid regulations
- Experience in training and conducting workshops

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