Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

Summary
The Associate Security Monitoring Specialist supports a variety of operational and monitoring functions within the Security Fusion Center. They assist the team by providing 24x7 Physical and Cyber Security monitoring capabilities to ensure the Enterprise is protected from today's advanced threats. This role primary serves as "Level 1" monitoring and triage, providing a "front door" to security services and processes. The Associate Security Monitoring Specialist is considered the "Entry Level" for the security organization consisting primarily of supportive processes as defined by stakeholders and the other teams within the Security Fusion Center. At the associate level, there is an expectation that the Associate Security Monitoring Specialist will continue to take on increasingly complex work, shadow senior team members, and grow toward a deeper understanding of Security industry concepts and best practices.

Duties and Responsibilities

• Responds to calls, requests and inquiries from internal and external sources serving as the "front door" for the Security Organization, maintaining best-in-class customer service.
• Coordinates emergency preparedness and response for the Security organization and communicates with internal and external stakeholders during critical events.
• Responds to and performs investigation of alerts from security platforms, alarms and monitoring systems, emphasizing the validity of data.
• Processes security incident reports and escalates as needed to ensure appropriate response.
• Collects information from various sources, prioritizes and disseminates intelligence/reports to stakeholders as appropriate. Identifies trends to determine themes/methods utilized by threat actors.
• Performs access control operations to prevent unauthorized individuals from accessing Consumers Energy assets.
• Conducts routine inspections of security technology to identify potential deficiencies to mitigate application failure.
• Performs problem solving, continuous process improvement, visual management and maturity work to enhance the effectiveness of the Security Monitoring Team.

Knowledge / Skills / Abilities

• Capable of performing as a team player emphasizing a "humble, hungry, smart" mentality
• Knowledge of general security concepts and trends
• Ability to operate in high pressure situation without sacrificing customer service
• Ability to balance and prioritize tasks leveraging a risk based approach in ambiguous and complex situations
• Ability to document technical and investigatory concepts clearly and concisely
• Ability to think analytically and conceptually
• Ability to work independently with minimal supervision

Education and Work Requirements

• High School Diploma or GED Required

Preferred Qualifications

• 2 years of relavant work experience.
• Any Security certifications (GIAC, CISSP, CISM, CISA, Security+, Net+)