Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Engaging and dynamic workplace focused on community and purpose
- Comprehensive benefits package offered to employees

What to Expect (Job Responsibilities):
- Provide service to patients and providers during inbound and outbound phone calls while scheduling appointments
- Capture customer information and document using messaging system to clinic staff and/or providers
- Schedule patient appointments in electronic systems, prioritizing health concerns according to urgency
- Provide information to customers regarding appointment location, process steps, and parking
- Address patient health concerns in accordance with division guidelines and navigate complex situations effectively

What is Required (Qualifications):
- Minimum of 1 year of relevant work experience
- Must possess a High School Diploma or GED
- Fundamental understanding of customer service principles and patient scheduling systems
- Ability to handle calls professionally, demonstrating good manners and appropriate protocols
- Basic knowledge of safety and regulatory requirements in a healthcare setting

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related call center or administrative role
- Familiarity with electronic health record systems
- Strong problem-solving skills and ability to handle difficult situations with ease
- Demonstrated commitment to continuous improvement in patient satisfaction
- Willingness to learn new technologies and adapt to changing environments

#HealthcareServices #PatientCare #CareerOpportunity #CustomerService #GrowthPotential

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