Associate APD Claims Representative
Dallas Regional
3001 Dallas Pkwy, Suite 400, Frisco, TX 75034

Your future is our business.

Our office in Frisco, TX is seeking an Associate APD Claims Service Representative. The job duties include but are not limited to handling personal lines insurance claims including auto, homeowners, marine and liability claims. This position mainly handles auto physical damage claims. Substantial customer contact via the telephone and correspondence is required.

Salary:

A starting annual salary of $41,053.

Schedule:

This position involves a 37.5 hours/week schedule from 8:45 am - 5:00 pm. Work from home may be available up to two days per week after trained to work independently.

Responsibilities:

• Manage a backlog of claims and diary system to ensure appropriate and timely communication, claim monitoring and file reporting.
• Ensure thorough investigations and research are completed to establish and evaluate coverage for assigned claims.
• Monitor claim-related communications and take appropriate action to address stakeholder needs, consider additional claim exposures, and make proper data entries into the claim system
• Build favorable working relationships with all employees and helps to maintain a strong culture of collaboration, communication, and service.
• Act to resolve claims within designated authority level.
• Develop a working understanding of the laws and regulations that impact claims handling
• Identify claim files that merit SIU and/or subrogation referral for supplemental claim handling.
• Secure and maintain licenses in designated states and completes continuing education as needed for compliance.
• May be called upon to handle other duties as required.

Qualifications:

• High school diploma or equivalent education required
• Required to obtain state insurance licenses as needed and meet continuing education requirements
• Strong organizational, time management and priority-setting skills
• Excellent written and verbal communication skills
• Ability to work with appropriate supervision
• Knowledge of Microsoft Excel, Word, and Outlook
• Solid decision making skills, ability to handle conflicts and deal with difficult situations
• Previous insurance, claims, and customer service experience preferred

Perks and Benefits:

• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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