American Family Insurance

Associate Claims Customer Care Center Representative


Pay$23.00 / hour
LocationNashville/Tennessee
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R33449
      Employer Industry: Insurance

      Why Consider this Job Opportunity:
      - Salary up to $23.00/hour
      - Opportunity for career advancement and growth within the organization
      - Primarily home-based role with minimal travel requirements
      - Comprehensive medical, dental, vision, and wellbeing benefits
      - Competitive 401(k) contribution, pension plan, and annual incentive
      - Paid time off program and student loan repayment assistance

      What to Expect (Job Responsibilities):
      - Review and apply coverage, assign services, interpret estimates, and adjuster notes
      - Handle interactions via inbound calls, outbound calls, and digitally
      - Provide exceptional customer service to internal/external customers and partners
      - Utilize claim systems and other applications necessary to complete job tasks
      - Work in a call center environment with a team of 6-8 individuals

      What is Required (Qualifications):
      - Demonstrated experience providing customer-oriented solutions or support
      - Experience handling interactions via inbound calls, outbound calls, and digitally
      - Must be located proximate to one of the specified locations
      - Availability for the shift - 10:40 am until 7:05 pm, local time
      - Work that involves sitting/standing

      How to Stand Out (Preferred Qualifications):
      - Passion for the insurance industry
      - Relevant life and professional experience beyond listed requirements

      #InsuranceIndustry #CustomerService #CareerGrowth #RemoteWork #CompetitivePay

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      American Family Insurance, also abbreviated as AmFam, is an American private mutual company that focuses on property, casualty, and auto insurance, and also offers commercial insurance, life, health, and homeowners coverage as well as investment and re...