JOB DESCRIPTION : Associate Client Support Engineer

ABOUT FACTSET

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.

PROCESS BRIEF

Technology Solutions Engineering offers exciting opportunities. Client Support Engineers communicate directly with clients’ end users, business units, and IT, as well as any FactSet employee including FactSet engineers, product developers, consultants, and account teams. With the rapid evolution of FactSet products and services and ever-changing corporate environment, Technology Solutions Engineering is instrumental in supporting our client base and employees.

While this position will begin as operational in nature, an intermediate understanding of the FactSet products and services, and FactSet corporate environment, will assist individuals to progress in this role. Tools and workflows will be provided for individuals to use in this role – although outstanding candidates will be able to improve upon and optimize workflows and documentation.

JOB RESPONSIBILITIES

• Support FactSet clients with issues related to installation, connectivity, performance, stability, security, and Office Integration

• Support FactSet clients through phone, email, instant messenger, or web filed issues

• Create and follow support documentation

JOB REQUIREMENTS

• No prior industry experience required

• Business-level written and verbal English communication skills

• Experience interacting with clients is preferred but not required for entry level positions

• Strong analytical and problem-solving skills

• Excellent time and task management abilities

• Ability to read and interpret technical documentation

• Willingness to work on a shifting schedule

• Bachelor’s degree in any field with background or strong interest in networking, computer, and application troubleshooting

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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