Company Description

Sutherland is seeking a reliable and detail-oriented person to join us as Associate –CS Internet. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Associate in this role get to:

• Consistently Deliver: Responsible for answering customer support calls for general queries related to Amazon products
• Be the Expert: To provide a quality customer service & support via telephone to ensure that customer’s issues or complaints are resolved in timely manner.
• Manage administrative responsibilities: Resolving customer issues related to product delivery, Billing issues, Late delivery, Wrong product delivery
• Take the lead: To bring resolution to escalated customer product and service issues in a friendly and efficient manner

Qualifications

Our most successful candidates will have:

• Graduate/ Undergraduate
• High School Certification or equivalent can be considered
• 0 to 2yr Customer Service experience
• Worked in any customer service industry
• Good interpersonal skills and team player
• Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material
• Excellent verbal communication skills
• Target oriented with strong focus on meeting SLA Commitments
• Eye for detail and accuracy

Flexible with 24*7 work shift

Additional Information

All your information will be kept confidential according to EEO guidelines.