Blue Cross Blue Shield of North Dakota

Associate Customer Service Representative (Remote - January 2024)


Pay$16.00 - $19.00 / hour
LocationFargo/North Dakota
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: ASSOC004455
      Employer Industry: Health Insurance

      Why Consider this Job Opportunity:
      - $2,000 New Hire Bonus (paid in 2 installments of $1,000 after 6 months and 12 months of employment)
      - Pay range up to $19.00/hour
      - Opportunities for continued salary growth through performance-based incentive programs
      - Competitive benefits package, including health, dental, vision, and life insurance
      - Workplace flexibility with different options for working arrangements
      - Employee recognition, community initiative events, and yearly company outings

      What to Expect (Job Responsibilities):
      - Provide assistance, service, and education to members, providers, or customers through various channels
      - Ensure accuracy and timeliness in responding to inquiries
      - Process and resolve customer issues with varying complexities
      - Document interactions and correspondence with members or providers
      - Apply computer-based skills to navigate multiple systems and internal resources

      What is Required (Qualifications):
      - High School Diploma or GED with 1 year of customer service or related experience
      - 1 year of experience in an office-based setting or a contact center environment
      - Private work-space and fast-paced internet with a hard-wired connection
      - Strong communication skills, both verbal and written
      - Technology savvy with the ability to navigate multiple computer programs and application systems

      How to Stand Out (Preferred Qualifications):
      - Experience in a healthcare-related service

      #HealthInsurance #CustomerService #CareerOpportunity #CompetitivePay #WorkLifeBalance

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      BCBSND is an independent licensee of the Blue Cross and Blue Shield Association, serving residents and businesses in North Dakota. Blue Cross Blue Shield of North Dakota (BCBSND) is committed to connecting members to the best care and wellness tools. Our dedication is to connect people to the health care they can't afford during the Great Depression.