Job Description

Zendesk uses the latest machine learning algorithms to help customer service teams be more efficient. Our product, an assistant for customer service agents, helps them deal with repetitive work faster so they can focus on more complex, value added tasks.

Our Artificial Intelligence team focuses in the areas of natural language understanding to build the best technology for the core of our product. We are looking for a data annotator who will help us support our research and development efforts by annotating text and providing feedback to our team, contributing to making our software better.

If you are looking for an opportunity to build the next generation of AI powered products this is the place for you. You will work in an interdisciplinary setting that combines data, social science, and customer service expertise. This position is part time and the schedule is also flexible.

What you’ll be doing

• Annotate text (customer service requests) to generate labeled data for training

• Processing language data (validating machine generated outputs)

• Handling unique data requests and tasks, with changing guidelines

• Contributing to workflow process improvements

What you bring to the role

Required experience:

• Full working proficiency in English

• Friendly, positive attitude, exceptional interpersonal and communication skills

• Experience in a customer service environment preferred

• Good attention to detail

• Ability to work independently

Preferred requirements:

• Nice to have: domain of other languages such as Portuguese, French, German or Spanish

• Nice to have: minimum understanding of how supervised learning algorithms work

Zendesk

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com .

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

The Poland annualized base salary range for this position is zł74,000.00-zł112,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.