Job Description SDWAN Network Specialist
SD-WAN Solution Design: Lead the design and architecture of SD-WAN solutions based on Viptela technology, considering client requirements, scalability, and best practices.
Implementation: Configure and deploy SD-WAN solutions, ensuring proper integration with existing networks. Troubleshoot and resolve any implementation issues.
Routing and Switching: Demonstrate in-depth expertise in routing and switching protocols. Design and configure network infrastructure, ensuring high performance and reliability.
Mentorship: Provide guidance and mentorship to junior engineers, helping them develop their skills in SD-WAN and networking technologies.
Client Interaction: Interact with clients to understand their network requirements, propose solutions, and address technical concerns.
Documentation: Maintain accurate and detailed documentation of network configurations, changes, and troubleshooting procedures.
Troubleshooting: Identify and resolve network issues promptly, ensuring minimal downtime and optimal performance.
Stay Current: Keep up-to-date with industry trends and emerging technologies, incorporating them into network solutions when appropriate.
Lead the delivery of network solutions including routers, switches, firewalls, load balancers and other network hardware appliances.
Create Low Level and High-Level design of campus and data center networks utilizing industry best practices and industry leading hardware to include: Enterprise L2/L3 switching and Data Center switching platforms, SD-WAN and many other deployments
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.