PURE’s Associate Member Advocate position is the entry point into a fulfilling career in insurance. The role is focused on serving our membership when they need us most by handling phone-based first notice of loss when someone experiences a claim. We are dedicated to providing exceptional customer service in a fast-paced environment, and this role is accountable for responsiveness, accuracy, and an excellent experience in each interaction.

Associate Member Advocates take part in a comprehensive six-week paid onboarding program at the start of this full-time role. This team-oriented program provides a strong foundation in PURE’s business, claims knowledge, and service skills. As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License). This role is the first step in your progression through the Member Advocate career path.

This role begins with a $53K starting salary and is overtime eligible. In less than six months after your start date at PURE, you will be considered for your first promotion which includes a salary increase to $55.5K, bonus eligibility, and increased responsibility when helping our members through a seamless claims lifecycle.

PURE hires for the Associate Member Advocate Training Program in the following office locations: Scottsdale, AZ and Charleston, SC.

What you’ll do.

• Handle first notice of loss for claims; the majority of your day will be spent taking phone calls from our members

• Contribute to a positive work environment through a strong sense of professionalism and teamwork

• Deliver exceptional customer service during first notice of loss, proactive member outreach, and handling of service requests; focusing on empathetic service, active listening, and building trust

• Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution

• Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us
  

This career is for you if:

• You have a passion for customer service, and are happy to be on the phone

• You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks

• You have great listening & communication skills through both phone and email

• You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility

• You take a sense of pride in and accountability for your work

• You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm

• Bachelor's Degree is preferred, but not required