Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:
- Generous annual bonus opportunity
- Flexible Time Off: take time off when you need it without worrying about available hours
- Comprehensive wellness program including discounts on medical premiums
- 100% Company-Paid Parental leave
- Opportunity to work in a supportive and collaborative environment
- Fully remote role, allowing for flexibility in your work location

What to Expect (Job Responsibilities):
- Provide technical services and support for software products in accordance with clients' needs
- Troubleshoot and investigate escalated Tier 1 or Tier 2 technical incidents
- Partner with Product Support and Development to resolve technical issues
- Schedule and perform migrations for clients transitioning from On-Prem to Cloud
- Maintain detailed notes and document interface configurations for each project in Salesforce

What is Required (Qualifications):
- Minimum of 2 years of experience supporting applications with a focus on technical aspects of software
- Entry-level experience in reading HL7 messages and understanding HL7 requirements
- Solid technical skills, including proficiency in Microsoft Office Suite
- Strong interpersonal, written, and verbal communication skills
- Ability to work independently and manage multiple demands in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Associate degree in MIS or related IT field
- Beginner to Intermediate knowledge of SQL queries
- Experience with system performance monitoring and troubleshooting
- Knowledge of API interfaces
- Intermediate technical skills in Microsoft Office Suite, including Access

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