We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do here:

As the Associate Technical Product Manager for Milady, you'll be a technical expert driving the success of our 3rd party LMS platform, CIMA.

• Technical expert and co-lead of the 3rd party LMS platform

• Uncovers customer and internal staff needs and translates them into user stories and requirements

• Aligns business goals with creation and execution of the product roadmap

• Becomes go-to resource on platform functionality, integrations, data, and reporting

• Develops deep understanding of internal and 3rd party vendor roadmap and technology stack.

• Supports relationship with 3rd party platform provider, and advocates for our business needs

• Develops documentation and provides expert-level support for our customer, technical support, and sales team

• Drives platform improvements by fulfilling roadmap landmarks

• Supports conceptualization, implementation, and monitoring of all integrations with external products

• Develops documentation regarding integrations, new processes, and step-by-step instructions

• Defines, implements, and runs a platform analytics strategy built on key user critical metrics

Skills you will need here:

• Previous experience with technical product management, preferably with an LMS or academic product background

• Experience running products built on 3rd party platforms

• Experience building workflows with web-based automation and integration tools; using APIs, webhooks, LTI Integrations, and platforms like Zapier and Workato

• Ability to analyze industry trends and competitor behavior

• Experience in gathering and interpreting qualitative product data and customer feedback

• Proven ability to work in a matrixed organization

• Well honed communication and collaboration skills

• Experience with systems design and development from business requirements analysis to day-to-day management

• BA or equivalent experience, CS or business degree a plus

Milady, a Cengage Group Company, is the number one provider of beauty and wellness learning solutions for schools all over the world. Since 1927, we have proudly provided the industry with educational resources for programs in Cosmetology, Esthetics, Barbering, Nail Technology, Makeup, Massage Therapy, Salon & Spa Management and Business Training.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.