Employer Industry: Technical Support Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work environment with the majority of work hours from home
- Supportive team atmosphere with a focus on developing loyal business relationships
- Engaging role that offers a chance to impact customer satisfaction positively
- Flexible scheduling with rotating shifts, accommodating various personal needs

What to Expect (Job Responsibilities):
- Serve as a support liaison between the employer and customers, addressing overflow calls 24/7/365
- Handle after-hours, weekend, and holiday calls for the UK/Ireland Affiliate, coordinating with technical experts
- Perform after-hours dispatching and engage with field personnel nationwide
- Maintain records in accordance with quality and FDA requirements
- Contribute to the overall success of the company through effective customer interactions

What is Required (Qualifications):
- Associate's degree or equivalent military training
- Minimum of 2 years of relevant experience
- Availability for 2nd shift hours (2 PM - 10 PM) and rotating weekend shifts
- Formal or informal leadership experience preferred
- Ability to work any shift, with schedules determined quarterly

How to Stand Out (Preferred Qualifications):
- Previous experience in a technical support role
- Familiarity with quality and FDA compliance standards
- Strong communication and interpersonal skills

#TechnicalSupport #CustomerService #HybridWork #CareerGrowth #FlexibleScheduling

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