Description

#WeAreAFR

Ready to unlock the doors to homeownership for thousands of Americans? As a national residential mortgage lender, we're passionate about helping homeowners, homebuyers, and mortgage pros in achieving their financing goals. The crew behind American Financial Resources (AFR) is looking for an Audit Resolution Specialist to ensure the timely and accurate resolution of audit findings and defects within the post-closing process, minimizing risk and maintaining compliance with regulatory standards. This role involves collaborating with various departments to identify, analyze, and rectify processing issues, implement process improvements, and provide exceptional client service.

In this role you will…

• Efficiently maintain active open exception pipeline.
• Ensure expeditious turn times for all Audit Resolution responses.
• Be accountable for the management of the overall Audit Resolution pipeline on a daily basis.
• Review all level 1-3 defects and provide times responses within the ACEs portal.
• Collaborate with Post Closing Quality Control and Underwriting to identify and correct problematic trends in Post-Closing Quality Control results.
• Collaborate with the Operations to develop process changes, training, and policy and methods that will prevent future defects in the loan process.
• Research and identify the root causes for each defect that occurs during the loan process.
• Communicate with team leaders to address defects in internal processes.
• Provide audit resolution to the departments and team members responsible for any defects that are discovered.
• Collaborate with the Insuring Department on critical error resolutions.
• Collaborate with the Repurchase Department to respond to repurchase demands and Investor Quality Control review issues.
• Communicate effectively with all AFR departments to resolve a wide variety of processing issues, including but not limited to FHA documents, as well as 4506t and PTF conditions.
• Develop, refine, and implement processes to resolve findings of processing defects.
• Review defects with the party responsible for causing them and relay responses to Quality Control.
• Collaborate with all parties to the loan transaction including Real estate agents, settlement agents, borrowers & clients to obtain the required credit and/or closing documentation for audit purposes.
• Provide a high-quality level of client service to external and internal parties.
• Act with integrity to always ensure compliance with all applicable mortgage insurance regulations and guidelines.
• Collaborate with other departments to resolve issues and discrepancies.
• Contribute to the development and implementation of quality control measures to prevent errors and improve post-closing processes.
• Utilize discretion when adjusting communication styles and modes to the situation and needs of the other party.
• Fulfill other responsibilities as needed.
  

Qualifications

You would be great for this role if you…

• Have a high school diploma / GED or at least 3 years of professional work experience.
• Have experience reading DU and LP results.
• Have at least one year of experience with mortgage appeals and resolution.
• Possess at least one year of experience using Encompass.
• Work independently with minimal supervision.
• Problem solve issues by working with partners and clients.
• Act with a high level of integrity.
• Adapt communication and requests to different audiences regularly.
• Can demonstrate the AFR core values through actions.

Equal Opportunity for All
AFR recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer the company. As an equal opportunity employer, we are committed to making all employment decisions based on competence, education, experience, and fundamental talent. We prohibit discrimination and harassment of any kind, including but not limited to discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, physical abilities or disabilities, or veteran status.