Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive salary based on experience
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer service excellence
- Involvement in process improvement initiatives for exceptional customer experience

What to Expect (Job Responsibilities):
- Perform call monitoring and assessment of Call Center Associates for both inbound and outbound calls
- Provide regular feedback to Quality Leadership regarding call trends or compliance issues
- Assist the Quality Manager in generating standard weekly and monthly reporting
- Work with Quality Leadership to define and maintain Quality Assurance guidelines
- Support the creation and updating of procedure and training manuals

What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
- Strong understanding of customer service standards and procedures
- Ability to provide constructive feedback and suggestions for improvement
- Exceptional analytical and communication skills

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree or equivalent combination of education and experience
- 3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
- Managed Care experience

#HealthcareServices #QualityAssurance #CustomerService #CareerOpportunity #ProcessImprovement

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