Employer Industry: Call Center Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience
- Engage in process improvement initiatives to enhance service delivery

What to Expect (Job Responsibilities):
- Perform call monitoring and assessment of Call Center Associates for both inbound and outbound calls
- Participate in call calibration exercises and internal listening sessions
- Assist Quality Manager in providing standard weekly and monthly reporting
- Provide regular feedback to Quality Leadership regarding call trends or compliance issues
- Work with Quality Leadership to define Quality Assurance guidelines and maintain compliance

What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
- Ability to become a subject matter expert in all business segments
- Strong communication and feedback skills
- Commitment to maintaining superior customer service standards

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree or equivalent combination of education and experience
- 3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
- Experience in Managed Care settings

#CallCenter #QualityAssurance #CustomerService #CareerOpportunity #ProcessImprovement

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