Employer Industry: Call Center Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Engaging work environment focused on service excellence
- Chance to make a significant impact on customer interactions and service quality
- Involvement in process improvement initiatives to enhance customer experience

What to Expect (Job Responsibilities):
- Perform call monitoring and assessment of Call Center Associates for both inbound and outbound calls
- Participate in call calibration exercises and internal listening sessions
- Assist Quality Manager in generating standard weekly and monthly reporting
- Provide regular feedback to Quality Leadership regarding call trends or compliance issues
- Collaborate with Quality Leadership to define and refine Quality Assurance guidelines

What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
- Ability to maintain objectivity in supporting superior customer service
- Proficiency in using a Quality Management System (QMS)
- Strong analytical and communication skills

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree or equivalent combination of education and experience
- 3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
- Experience in Managed Care

#CallCenter #QualityAssurance #CustomerService #CareerOpportunity #ProcessImprovement

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