Company Description

When it comes to keeping our vehicles on the roads, nobody has the Know How like NAPA. For more than 90 years, the National Automotive Parts Association has been empowering the industry with quality parts and supplies.

NAPA Auto Parts in Cranston, Johnston & Woonsocket Rhode Island was established in July of 1996 By Robert and Karen Nelson. Robert (Bob) is a second generation NAPA Store owner. He started his career in 1977 when joining his Father's NAPA Store in Warwick. Bob lives the "been there and done that" when it comes to NAPA Auto Parts. Our family motto has always been "One Call Does It All" and we live that every day. If you get a charge out of helping someone fix a problem then NAPA Cranston, Johnston & Woonsocket is looking for you.

Job Description

The counter sales employee provides customers with outstanding customer service. This includes, but is not limited to, identifying replacement and warranty parts, tracking and shipping parts.

Fundamental Position Functions:

• Works on a team for the Parts Department to support multiple product lines represented by NAPA Auto Parts.
• Retains customer satisfaction by assisting customers with identifying parts, providing quotes and processing orders.
• Maintains warehouse and show room inventory accuracy.
• Stocks Warehouse and Parts Department showroom with parts and supplies.
• Informs customers of any updates and service bulletins supplied by manufacturers.
• Fulfillment of sales orders, which includes, tracking, shipping, delivery (dispatch) and complete invoicing for processed orders.
• Shipping and receiving of freight for Parts Department related supplies and equipment.
• Accomplishes warranty administration on parts for all manufacturers.
• Executes freight claims for damaged goods.

Qualifications

Primary responsibilities include:

• Provide exceptional customer service and professionalism to all store customers
• Assist both retail and wholesale customers with their auto parts questions and needs, either in person, via the telephone, or through online ordering
• Handle cash, credit card, and other purchasing transactions
• Operate the store point of sale system (TAMS) to search for parts and customer accounts, and to invoice and pull orders
• Pull and prepare inventory orders for customer pick up or delivery
• Operate the electronic and paper cataloging system to retrieve up to date parts information
• Effectively communicate features, benefits, and warranty policy information to customers
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
• Exhibit good computer skills

We are proud of our NAPA team and ready to share the Know-how! Apply to start your career with your locally owned NAPA AUTO PARTS store today.

Additional Information

Candidates must be able to work Saturdays

Must have a valid drivers license and reliable transportation.

Must be at least 18 years of age.

Both pre-employment drug screen and background check are required for all applicants for this position.

Apply in person to NAPA Cranston 39 Glen Rd. Cranston, RI 02920 401-461-8550 Principals only, Recruiters please do not contact this poster.