Job Description:

Role Title: AVP, Audit Manager, Operations (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

The AVP, Audit Manager – Operations, will be part of the Operations Audit team within the Internal Audit department. The Operations Audit team is the 3rd line of defense and is responsible for executing all Operations related controls from both design and operating effectiveness perspectives. The position is based in India.

Role Summary/Purpose:

This position is a individual contributor role, primarily responsible for the execution of audit activities including independent control design evaluation and operating effectiveness of Synchrony’s Operation function (including Front Line Services, Backline Services, Collection, Recovery), Human Resources function, and Legal function, validation of corrective actions, and continuous monitoring.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training, and culture events.

Key Responsibilities:

• Contribute to the direction and focus of the Operations Internal Audit Team through active engagement in audit planning, control testing, and continuous monitoring processes with high level of autonomy.

• Draft audit plans, develop audit tests, and execute testing. Identify and assess the impact of control deficiencies.

• Be responsible for preparing high quality audit deliverables including planning memoranda, risk control matrix and risk evaluation, audit programs, audit working papers, drafts of audit issues and audit reports.

• Present audit results to various levels of Internal Audit leadership, as well as the business organization

• Ensure audits and documentation conform with professional and departmental standards, budgets, and timelines.

• Identify control gaps or control deficiencies and assess the impact to the business.

• Maintain internal audit competency through ongoing professional development.

• Perform other duties and/or special projects as assigned.

Required Skills/Knowledge:

• Bachelor’s degree in Accounting, Finance, Business, or an equivalent related field with 4+ years of relevant experience in audit, surveillance, risk testing, governance, or relevant banking industry experience covering Operations (Front Line Services, Backline Services, Collection, Recovery Activities), Human Resources, and Legal, or in lieu of a degree 6+ years of relevant experience.

• Demonstrate verbal and written ability to articulate the business objectives, business risk, processes, and controls.

• You currently hold, or are actively pursuing a CPA, CIA, or other relevant professional designation/association.

• Must be willing to travel up to 20% of the time.

Desired Skills/Knowledge:

• Minimum 3 - 5 years combined internal audit, public accounting, regulatory (e.g., FRB, OCC, FDIC, etc.) or relevant banking industry experience.

• Knowledge and experience of risk management for customer service, collection, recovery processes, and regulatory requirement in this space

• Demonstrate verbal and written ability to articulate the business objectives, business risk, processes, and controls.

• Ability to objectively identify problems and set expectations on solutions.

• Strong analytical and problem-solving skills.

• Able to work independently on multiple assignments while effectively supporting teamwork and achievement of team objectives.

• Understanding of business technologies and its impact to the control environment

• Strong PC Skills – Microsoft Office suite

• Familiarity with data mining and analytics (SAS, ACL, Python, Tableau) is a plus.

Eligibility Criteria:

Bachelor’s degree in Accounting, Finance, Business, or an equivalent related field with 4+ years of relevant experience in audit, surveillance, risk testing, governance, or relevant banking industry experience covering Operations (Front Line Services, Backline Services, Collection, Recovery Activities), Human Resources, and Legal, or in lieu of a degree 6+ years of relevant experience.

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday.

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal) or LPP

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

Grade/Level: 10

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