The AVP Pre-Access establishes processes and policies for Pre-Access across their identified clients. This includes all areas within Pre-Access including scheduling, pre-registration, verification and authorization. They will determine and set the strategy for Pre-Access. They are responsible for identifying and implementing strategies to improve processes, promote operational efficiency, enhance the patient experience and meet regulatory compliance guidelines. This requires active engagement and collaboration with operational, support service leadership and staff. Provides vision, leadership and operational oversight for all Patient Access functions and Senior Access leaders. This position will establish positive, collaborative relationships with operational leaders. Will report directly to VP, Patient Access. Some travel required.

Job Competencies

• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
• Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
• Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

Essential Job Functions

• Provides vision, leadership and operational oversight for all Pre-Access functions and Senior Access leaders across the organization. This position will establish positive, collaborative relationships with operational leaders to fulfill the Ensemble Differences.
• Actively leads and/or participates in modernizing Pre-Access This includes but is not limited to: goal setting (department level and/or overall revenue cycle), tracking and reporting of metrics, development and implementation of action plans to achieve goals, the review and implementation of new technologies, standardization of policies and processes and development of communication tools, both for associates and internal customers.
• Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected leadership team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Accountable for a comprehensive and effective communication strategy with the department that promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
• Assists with budget management.
• Ensure associates are aware and compliant with all applicable laws, regulations, guidelines, etc.

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