RWD Consulting

AV/VTC Service Technician


PayCompetitive
LocationRemote/Anywhere In The Us
Employment typeFull-Time

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  • Job Description

      Req#: a2qrg8mo5m5e
      VTC Technician

      Up to 75% to various US Department of State Passport Offices

      Certified Technology Specialist (CTS) and/or CTS-I certified required.

      Primary Responsibilities and Must Haves:

      • Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
      • Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams
      • Networking experience with setup and servicing commercial-grade networking devices: Waps, Routers, WiFi bridge, Managed switches, and VLANs
      • Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off the shelf technologies as required by scope and design
      • Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras, IP access control. Must have experience in PTZ camera installation and servicing
      • Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
      • Responsible for troubleshooting of mechanical and electrical equipment.
      • Work directly with customers to investigate, troubleshoot, and diagnose technical product problems
      • Provide written customer-ready documentation of all analysis performed with root cause/corrective actions identified.

      Education and Experience

      • Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions
      • Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
      • Technical Degree or equivalent experience
      • AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
      • Knowledge of construction documentation and blueprint reading
      • Experience working with multiple departments and managing multiple tasks concurrently
      • Working knowledge of Crestron, Extron, and AMX is a plus
      • Driver’s license required, safe driving record
  • About the company

      RWD Consulting, LLC provides administrative, IT, healthcare and logistic services for state agencies, corporations and the federal government.