Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Salary up to $16.00/hour, determined by responsibility scope, experience, and location
- Paid training to equip you with necessary skills
- Comprehensive benefits including medical, dental, and vision insurance
- Flexibility to work remotely, allowing for a better work-life balance
- Opportunities for career advancement within the organization
- Access to early wages through PayActiv, allowing you to access up to 50% of earned wages (capped at $500 per pay period)

What to Expect (Job Responsibilities):
- Manage an assigned customer base through phone calls and email communication, ensuring proper documentation
- Handle tax-related tasks, including sending forms to customers and assisting with corrections
- Prepare and distribute monthly aging reports for all customers
- Investigate tax claims and conduct payment investigations for customers
- Utilize Microsoft Excel for various tasks, analyzing large datasets and navigating multiple systems

What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent required; BA degree preferred
- Call Center or Collections experience preferred
- Excellent written and oral communication skills
- Ability to apply basic mathematical concepts and maintain engagement on calls with minimal distractions

How to Stand Out (Preferred Qualifications):
- Prior experience in a call center or collections environment
- Proficiency in using Microsoft Excel for data analysis
- Ability to operate multiple windows and tabs while providing excellent customer service
- Strong typing skills, as assessed through a typing assessment
- Reliable internet connection with at least 10 MBPS download and 5 MBPS upload speed

#ContactCenter #CustomerService #RemoteWork #CareerGrowth #CompetitiveSalary

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