Employer Industry: Digital Healthcare

Why consider this job opportunity:
- Competitive salary with employee stock options
- Opportunities for career advancement in a fast-growing company
- Flexible working hours to accommodate work-life balance
- Health insurance and a Gympass membership for fitness and wellness
- Free healthy lunch provided daily and access to mental health platforms
- Unique company culture with team retreats and a focus on diversity and inclusion

What to Expect (Job Responsibilities):
- Provide high-quality support to B2B customers via email and phone in English
- Investigate and resolve customer issues while building strong client relationships
- Share customer feedback with teams to improve products and services
- Collaborate with technical teams to create user-friendly guides and articles
- Develop and maintain service procedures and standards

What is Required (Qualifications):
- Availability to work from 2:00 PM to 11:00 PM Central European Time
- 2-5 years of experience in a professional customer support role
- Familiarity with help desk software; Zendesk experience is a plus
- Excellent written and verbal communication skills in English
- Tech-savvy with the ability to quickly learn new products and tools

How to Stand Out (Preferred Qualifications):
- Previous experience working night shifts
- Experience in translating user feedback into actionable insights
- Comfortable working with targets and metrics
- Ability to work independently and collaboratively within a team
- Respectful and positive demeanor when dealing with challenging situations

#DigitalHealthcare #CustomerSupport #CareerGrowth #DiversityAndInclusion #TechInnovation

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