Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

• BJ’s pays weekly

• Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending

*eligibility requirements vary by position

**medical plans vary by location

Reports to assigned B2B Sales and Development Manager.

• Generates B2B bulk sales through new and current customers in an assigned territory
• Utilize company supplied equipment, existing IT systems, and business processes to prepare purchase documents for customers
• Follows up on all leads to maximize selling efforts
• Works directly with customers through visitations at Clubs
• Ability to work in a fast - paced environment that will include some data entry tasks for preparing customer orders
• Collaborate with internal departments as needed to satisfy customer needs and requests
• Execute B2B plans and strategies to accomplish the organizational objectives

Responsibilities:

• Communicate BJ’s B2B business model and value to clients
• Connect with clients in person, via zoom/teams, or phone to understand their business model and needs to increase efficiency and incremental sales
• Collect and analyze client data to learn and discern client behavior
• Build client relationships that maintain current categories of business while also expanding into new categories and articles
• Effectively deliver B2B promotion tools and resources to clients
• Collaborate with internal departments and stake holders to facilitate client’s needs and fulfillment
• Ability to keep accurate customer records
• Discover and maintain knowledge of BJ’s products, services, and value proposition
• Resolve client complaints, assist in returns or refunds, and prevent additional issues by improving processes
• Maintain awareness of client problems to communicate appropriate recommendations to management staff
• Deliver revenue and margin growth within your assigned territory

Skills and Qualifications:

• Bachelor’s degree in sales, communications, or related field preferred
• Bi-lingual preferred
• Proven verbal and written communication skills
• Ability to collect, track and analyze data to draw insights that can be applied to client’s needs
• Problem-solving skills
• Active listening skills
• Build rapport and collaborate with BJ’s stakeholders, vendors, and clients
• Be able to learn new ideas and processes

What Does an Account Representative Do?

• Present and process sales orders for existing clients
• Ensure client needs are understood and satisfied
• Build and manage client relationships
• Grow year-over-year revenue and margin dollars in an assigned territory.
• Collect and discern information to ensure BJ’s offerings meet the individual needs of client
• Implement B2B strategies and tactics that deliver the entire BJ’s quote-to-cash process in a mutually beneficial, profitable manner

Account Representative Experience and Skill Requirements:

• Bachelor’s degree preferred
• 1-2 years proven sales experience in the same or a related field preferred
• Recognized verbal and written communication skills
• Demonstrated problem-solving skills
• Excellent active listening skills
• Ability to build rapport and collaborate with BJ’s stakeholders, vendors, and with clients
• Be able to learn and teach new ideas and processes

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $41,000.00.