NHS
Band 2 Maternity Administrator
This job is now closed
Job Description
- Req#: C0020-24-2360?language=en&page=128&sort=publicationDateDesc
- * Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
- Experience of working with a range of Microsoft Office packages
- Experience of using IT systems
- Experience of working in a busy office / customer care environment
- Experience of dealing with the Public/Customer service experience
- Experience working in a Healthcare environment
- * Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- * Standard keyboard / IT skills
- * Good organisation skills and ability to multitask
- * Good time management skills
- * Ability to deal professionally with enquiries from staff, service users and stakeholders
- * Ability to problem solve
- * Understand confidentiality and apply the principles in every day working practice
- * Ability to pay attention to detail where there are predictable interruptions to the work pattern
- * Ability to deal with stressful situations and sensitive issues
- * Work effectively and flexibly as part of a team to meet the needs of the services
- * Confident in dealing with people at all levels
- * Must be able to demonstrate an understanding of equality and diversity
- * Ability to travel to multiple sites
- * The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
- * Ability to work under pressure and deal with stressful situations
- * Ability to handle cash
- * Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
- Experience of working with a range of Microsoft Office packages
- Experience of using IT systems
- Experience of working in a busy office / customer care environment
- Experience of dealing with the Public/Customer service experience
- Experience working in a Healthcare environment
- * Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- * Standard keyboard / IT skills
- * Good organisation skills and ability to multitask
- * Good time management skills
- * Ability to deal professionally with enquiries from staff, service users and stakeholders
- * Ability to problem solve
- * Understand confidentiality and apply the principles in every day working practice
- * Ability to pay attention to detail where there are predictable interruptions to the work pattern
- * Ability to deal with stressful situations and sensitive issues
- * Work effectively and flexibly as part of a team to meet the needs of the services
- * Confident in dealing with people at all levels
- * Must be able to demonstrate an understanding of equality and diversity
- * Ability to travel to multiple sites
- * The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
- * Ability to work under pressure and deal with stressful situations
- * Ability to handle cash
Job summary
We are seeking confident individuals with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role.
As a administrator within the Maternity Department you'll play a key part in ensuring the best possible care for all patients attending the department by undertaking a range of administrative and reception responsibilities that support patient care.
1 full time post and one 16 hour post
Main duties of the job
To work as part of a team providing front-line high quality administrative & clerical service within the Department, delivering an excellent patient-focused service.
To respond to an ever changing, unpredictable and demanding workload within the resources available, prioritising their own workload.
An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service.
To ensure accurate patient information is recorded in a timely manner to support the clinical flow of patients at the 'front door' of the Trust.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Date posted
13 August 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 to £22,383 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
304-55342DH
Job locations
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Job descriptionJob description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.