NHS
Band 3 Appointment & ERS Administrator
This job is now closed
Job Description
- Req#: C9162-24-0765?language=en&page=57&sort=publicationDateDesc
- Educated to GCSE level including Maths and English.
- Excellent customer service skills.
- Excellent telephone manner and good keyboard and typing skills.
- Knowledge of Careflow/PAS.
- Previous experience in a customer service role.
- Good IT skills
- Educated to GCSE level including Maths and English.
- Excellent customer service skills.
- Excellent telephone manner and good keyboard and typing skills.
- Knowledge of Careflow/PAS.
- Previous experience in a customer service role.
- Good IT skills
Job summary
The purpose of the Appointments and ERS Administrator is to be the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. They are responsible for the management of patient appointments and should be proficient in the use of the hospital booking systems including ERS and Careflow and be prepared to be trained in all future technology.
The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate any issues to your Team Leader. You will also be responsible for dealing any text reminder service and other booking responsibilities.
Main duties of the job
The purpose of the Appointments and ERS Administrator is to be the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. They are responsible for the management of patient appointments and should beproficient in the use of the hospital booking systems including ERS and Careflow and be prepared to be trained in all future technology.
The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate the appointment slot issues (ASI's) generated through the E-Referral system to your Team Leader. They should also address and action appointment changes and requests made by the patient using the appointments phone line, the email service 'My Appointment' or the Envoy text messaging service.The Appointments and ERS Administrator should support the services and Team Lead's with adjustments to Outpatient clinics on the local Careflow system including the cancellation, reduction, reinstating and/or re-profiling of clinics.
All new and follow up appointments should be processed according to the Trust policies and department procedures.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Date posted
11 July 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,129 to £28,649 a year Per annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
162-6026-PA-A
Job locations
Outpatient Appointments
Ilford
IG3 8YB
Job descriptionJob description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person SpecificationPerson Specification
Education/Qualifications
Essential
Skills/ Abilities
Essential
Desirable
Experience/ Knowledge
Essential
Desirable
Education/Qualifications
Essential
Skills/ Abilities
Essential
Desirable
Experience/ Knowledge
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Outpatient Appointments
Ilford
IG3 8YB
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Outpatient Appointments
Ilford
IG3 8YB
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.