NHS
Band 3 - Patient Booking Assistant (Maternity), WACS
This job is now closed
Job Description
- Req#: C9360-25-0232?language=en&page=84&sort=publicationDateDesc
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- ECDL Customer Service Training
- NVQ Level 3 in Business Administration, Customer Service, Healthcare support services or equivalent qualification
- Competent in Microsoft Office programs
- Understanding of information governance issues and how to manage confidential patient information
- Knowledge of Patient Administration Systems, (e.g.) Cerner Millenium
- Experience of working in a busy environment
- Experience working in an administrative role
- Previous healthcare experience
- Reception experience
- Experience of handling confidential information
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- ECDL Customer Service Training
- NVQ Level 3 in Business Administration, Customer Service, Healthcare support services or equivalent qualification
- Competent in Microsoft Office programs
- Understanding of information governance issues and how to manage confidential patient information
- Knowledge of Patient Administration Systems, (e.g.) Cerner Millenium
- Experience of working in a busy environment
- Experience working in an administrative role
- Previous healthcare experience
- Reception experience
- Experience of handling confidential information
Job summary
An exciting opportunity has arisen within Women's and Children's Division at Watford General Hospital. We are friendly, hard-working team of administrative, nursing and medical staff. We take great pride in helping our patients and in delivering the best service we can.
We are looking for an experienced Patient services Officer who is a self-motivated and committed person, to work as part of our busy team in our back office.
The successful applicant should be able to demonstrate good communication and interpersonal skills, excellent organisational and I.T skills, and the ability to prioritise workload and be able to work with limited supervision.
Main duties of the job
Reception & ANC cover, making/rescheduling appointments, cashing up clinics. Puling/ordering notes, printing clinic lists & prepping for clinics. General filing. Tracking notes & printing labels.
To ensure patient data is accurate & up to date.
To undertake any other administrative duties as directed by The Senior Office Manager.
About us
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly. https://www.westhertshospitals.nhs.uk/flexibleworking/ We kindly invite you to consider submitting an application.If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Date posted
16 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,883 to £26,958 a year pro rata inc HCA
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
360-D-7011
Job locations
Watford General Hospital
Watford General Hospital
Watford
WD18 0HB
Job descriptionJob description
Job responsibilities
To ensure effective maintenance of patient records and that appointments are made in a timely manner, providing professional and friendly service to our users.
Key relationships: Ward clerks, clinical coders, midwives, doctors, Risk Office, Access to records office, patient service officers.
Please note that this post is cross site between Watford , St Albans city and Hemel Hempstead hospitals.
Job responsibilities
To ensure effective maintenance of patient records and that appointments are made in a timely manner, providing professional and friendly service to our users.
Key relationships: Ward clerks, clinical coders, midwives, doctors, Risk Office, Access to records office, patient service officers.
Please note that this post is cross site between Watford , St Albans city and Hemel Hempstead hospitals.
Person SpecificationPerson Specification
Education and qualifications
Essential
Desirable
Knowledge
Essential
Desirable
Experience
Essential
Desirable
Education and qualifications
Essential
Desirable
Knowledge
Essential
Desirable
Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Hertfordshire Teaching Hospitals NHS Trust
Address
Watford General Hospital
Watford General Hospital
Watford
WD18 0HB
Employer's website
http://www.westhertshospitals.nhs.uk (Opens in a new tab)
Employer details
Employer name
West Hertfordshire Teaching Hospitals NHS Trust
Address
Watford General Hospital
Watford General Hospital
Watford
WD18 0HB
Employer's website
http://www.westhertshospitals.nhs.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.