MINISTRY OVERVIEW
Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

DIVISION OVERVIEW
Service BC Division is government’s leading provider of citizen and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.

BRANCH OVERVIEW
Strategic Services (SSB) empowers Service BC’s high-performance, providing leadership and support to the division through innovation, business improvement and centralized services. SSB maintains focus on both the “Big Picture” and the more routine actions creating an environment for a best-in-class organization providing a range of services to the division including strategic leadership and communications, centralized information management, and business intelligence services.

JOB OVERVIEW
The Senior Product Manager will lead the Digital Team in the development, support, and strategic modernization of several of Service BC’s core business applications. This role is pivotal in driving innovation and ensuring that our digital solutions meet the evolving needs of our organization and its stakeholders.

JOB REQUIREMENTS

EDUCATION

• Diploma (or higher) in a technology discipline, project management, or related field; OR,
• An equivalent combination of education and related experience may be considered.

EXPERIENCE

• Minimum five (5) years’ related experience in product design and practices gained working in a product, project, or service capacity.
• Minimum one (1) year related experience in a leadership role in the successful delivery of digital products or services; successful design, delivery and ongoing management of high-quality services which maximized opportunities offered by digital technology.
• Minimum one (1) year related experience working in an agile, digital product focused development environment with User Experience teams, designers, and developers to iteratively create and improve digital products and services.
• Experience in analyzing and using customer insight and user and performance data to design and continually improve digital services to fully meet user needs in a convenient and straightforward way.

PREFERRED REQUIREMENTS
Preference may be given to one (1) of more of the following:

• Additional years’ experience in the above job requirements.
• Experience in current agile project management practices, open source, cloud platforms and digital services.
• Experience managing complex enterprise IM/IT projects with multiple interdependencies including major business transformations, strategic communications, and the oversight of system integrators.
  

For questions regarding this position, please contact Marie.Trudgian@gov.bc.ca.

About this Position:
Currently there is one (1) permanent opportunity available.
The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George.
The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Flexible work options are available; this position may be able to work from home up to 5 days per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and/or permanent opportunities.
Employees of the BC Public Service must be located in BC at the time of employment.
A Criminal Record Check (CRC) will be required.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.