Play a leadership role in leading innovation and service delivery processes

THE MINISTRY:
Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

THE DIVISION:
Service BC is government’s chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team member’s unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. In support of the division’s overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division’s service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.

THE BRANCH:
Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry and BC Online. We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.

THE ROLE:
The Senior Product Owner is responsible for guiding the contribution of one or more product lines to business unit.

Job Requirements:

• Degree or diploma in a technology discipline or project management, or equivalent experience.
• Minimum five (5) years’ experience working in a product, project or service capacity.
• Recent, within the past five (5) years, experience managing complex enterprise IM/IT projects in an agile environment with multiple interdependencies including major business transformations, strategic communications and the oversight of system integrators.
• Experience managing change.
• Experience leading successful delivery of digital products or service; successful design, delivery and ongoing management of high quality services which maximized opportunities offered by digital technology.
• Experience analyzing and using customer insight and user and performance data to design and continually improve digital services to fully meet user needs in a convenient and straightforward way.
• Experience interpreting user data and feedback to design and implement channel shift strategies to move users from traditional to digital delivery channels.
• Experience with current agile project management practices, open source, cloud platforms and digital services.
• Experience working in an agile, digital product- focused development environment with User Experience teams, designers and developers to iteratively create and improve digital products and services.
• Experience with related UX practices and skills, including content design, content strategy and information architecture.

For questions regarding this position, please contact linda.mcclung@gov.bc.ca

About this Position:
This position can be based in any Ministry of Citizens' Services office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.\

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.

Employees of the BC Public Service must be located in BC at the time of employment.

This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.