NHS
Band 4 Admission Coordinator Oncology Virtual Ward Royal Free Hospital
This job is now closed
Job Description
- Req#: C9391-25-0363?language=en&page=283&sort=publicationDateDesc
- Consultants
- Medical, nursing and therapy teams
- Divisional and operational managers
- Outpatient Appointment Centre (OAC)
- Admissions team
- Diagnostics and imaging departments
- Ward administrator
- CNSs and MDT team
- Phlebotomy and pathology
- Clinic reception and clinic nurses
- Patient navigators and clinical pathway administrators
- Clinical team PAs andTeam leaders
- Review the actions and instructions generated from the transcription service when requested
- Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
- Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance with Trust policy.
- Respond to requests from clinicians to type up urgent letters when required. Ensure all patient demographics and contact details are kept up to date on EPR.When accessing patient records ensure computerised tracking systems are used appropriately.
- Phone patients to provide instructions, reminders, and information where necessary.
- Attend and participate in meetings relevant to the role as required. Provide patient navigation services for satellite and off-site locations.
- Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
- Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
- Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties.
- Demonstrable ability to meet the Trust Values
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing and prioritising own workload and working to deadlines
- Demonstrable ability to meet the Trust Values
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing and prioritising own workload and working to deadlines
Job summary
Work as part of a team within the Royal Hospital Oncology department and patient group to ensure that all administrative functions for patients from the time of referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey through the Oncology Virtual/ Chemotherapy ward. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
KEY WORKING RELATIONSHIPS: This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service. Key contacts include
Main duties of the job
About us
The Royal Free London NHS Foundation Trust is one of the largest and busiest Trusts in England, with a well-established national and international reputation for clinical excellence and world class care. We deliver care to more than 1.6 million people a year through our three main hospitals: Barnet Hospital, Chase Farm Hospital and The Royal Free Hospital. Annually, the Trust receives one of the highest numbers of referrals for suspected cancer in England, we have invested heavily in diagnostics and established a straight to test pathway for suspected GI cancers and have a Rapid Diagnostic Centre (RDC) at The Royal Free Hospital. We have infusion units to treat cancer patients at The Royal Free, Finchley Memorial and Chase Farm Hospitals.
Date posted
21 February 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,944 to £34,937 a year per annum inclusive of HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
391-RFL-6873355-A
Job locations
Royal Free Hospital
Hampstead Heath
Hampstead London
NW3 2QG
Job descriptionJob description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person SpecificationPerson Specification
Royal Free World Class Values
Essential
Education and professional qualifications
Essential
Desirable
Experience
Essential
Desirable
Royal Free World Class Values
Essential
Education and professional qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Hampstead Heath
Hampstead London
NW3 2QG
Employer's website
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Hampstead Heath
Hampstead London
NW3 2QG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.