• Job Description

  Req#: C9342-25-0389?language=en&page=16&sort=publicationDateDesc

  Job summary

  Are you a dedicated, registered Pharmacy Technician looking to expand your knowledge and experience?

  There is an exciting opportunity for an experienced, proactive and enthusiastic pharmacy technician to join the AWP pharmacy service as a Pharmacy Technician - Dispensary Team Leader in our Calne Pharmacy location.

  The main purpose of the role is to organise and facilitate the dispensing of medicines within AWP in collaboration with the Dispensary manager at Calne and the Lead Pharmacy Technician - Operations.

  We are seeking a individual who is enthusiastic about improving the lives of those living with mental health issues. Previous experience in Mental Health or secondary care is not required, as you will be provided with competency based training and support to help you expand on your knowledge and experience.

  Working hours are 9am until 5pm Monday to Friday, with an occasional commitment to the Saturday and bank holiday rotas. Working hours for weekends and bank holidays are 10am-1pm.

  The AWP pharmacy service supplies medicines and provides clinical support to wards and teams across our core catchment area. We have two dispensaries: the main department in Calne (Wiltshire) and a smaller dispensary at Callington Road Hospital (Bristol). As well as managing the medicines supply chain in the trust, we support the safe and effective use of medicines throughout the organisation through our clinical work, enquiry answering, medicines governance activity and many other roles.

  Main duties of the job

  The main purpose of this role is supervising, organising and monitoring the performance of pharmacy technicians, assistant technical officers and pharmacists working in the dispensary to maintain an efficient and safe dispensing service. Ensuring work is undertaken in line with policies and procedures, and undertaking routine dispensary work as required. Working collaboratively with the Calne Dispensary Manager canvassing staff opinions, assessing different models of working and implementing change as appropriate.

  This particular post will be based within the dispensary at Calne Pharmacy Hub. There may be a need to provide cover to other areas and this will be discussed in advance whenever possible.

  About us

  We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

  We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

  Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

  At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

  Date posted

  22 April 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £29,970 to £36,483 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  342-CS034-0425

  Job locations

  Calne Pharmacy Hub

  Redman Road

  Calne

  SN11 9PR

  
  

  Job description

  Job responsibilities

  Dispensary

  Encouraging & maintaining a high standard of work by all members of the team working in the dispensary at all times

  To assist in the provision of a safe and effective dispensary service in line with the law and current policies and procedures

  To manage the dispensary workload by monitoring worklists system to ensure that prescriptions are completed in the allocated time frame

  Prepare rotas and direct staff with the necessary knowledge and skills to undertake the tasks in order to efficiently manage the dispensary workload. Re-evaluate rotas regularly depending on workload

  Assisting in quality assurance procedures, ensuring that near miss errors are logged appropriately, that actual errors are reported and logged on Ulysses, and supporting the Lead Pharmacy Technician Operations with incident investigations

  Organising and supervising daily stock checks, weekly benzodiazepine/abusable medicines checks, and monthly controlled drug checks

  Organise a roster for, and participate in the dispensing and checking of multicompartmental adherence aids in line with departmental procedures.

  Develop an understanding of the Omnicell automated dispensing systems in use within the department, and promote its efficient use. Work with digital pharmacy technician to ensure the benefits of automated dispensing are maximised.

  Support and undertake the training of staff as appropriate.

  To act as Final Accuracy Checking Pharmacy Technician and carry out all tasks required to maintain checking technician status

  Dispensing prescriptions in accordance with the doctors instructions, ensuring that unusual dosages or unusual prescriptions are referred to a pharmacist for confirmation or revision before being dispensed or supplied. Ensuring that local and national procedures are followed.

  Using the pharmacy IT system to produce labels, accurately conveying the prescribers instructions

  Dispensing clinical trials and completing associated paperwork in line with protocols and policies

  Contacting prescribers or nursing staff when problems are encountered on prescriptions, after referral to the appropriate pharmacist

  Dispensing special items e.g. cytotoxics and injections for oral use after appropriate training and following current procedures and health and safety guidelines

  Undertaking where necessary the dispensing of Controlled Drugs and regular register checks according to departmental procedures and relevant laws

  To receive enquiries regarding information about medication, ensuring that adequate detail is obtained and the urgency is established. To interpret these enquiries and answer them when appropriate, or pass them onto a more experienced pharmacy technician or pharmacist, when appropriate.

  Co-ordinate the arrangements for transport or, if required, the booking of taxis, in line with departmental and Trust procedures

  Ensuring that staff follow the department COSHH and Health and Safety guidelines

  Maintain safe systems of work at all times, being responsible for the quality and accuracy of all dispensing work undertaken

  Ensure that the department is kept clean and tidy, and tasks undertaken as required in the relevant procedures

  Support the management of EMBOX ensure emergency drug bags are swapped and replenished in sufficient time.

  Procurement

  Raise purchase orders for stock via the pharmacy system

  To ensure continuity of supply for stock, including unavailable contract lines and products with short/long term manufacturing issues

  Manage off-contract claims made against suppliers who cannot supply stock in-line with CMU contracts

  Manage Purchase Orders, Delivery Notes and Invoice records to ensure that the appropriate paperwork is completed promptly and accurately

  Load CMU contracts on to the pharmacy computer system and ensure they are appropriately mapped so that purchase orders are raised for the correct product

  Support with investigation of any pharmacy medicine stock discrepancies as per agreed procedures

  Ordering special request drugs and ensuring all required paperwork is present prior to and post supply.

  Clozapine management

  Provide technical cover for the clozapine supply service within departmental SOPs, coordinating deliveries with transport schedules, to ensure timely and safe supply

  Check validity of blood test (full blood count) results and input to the clozapine monitoring database (Zaponex treatment access system)

  Release clozapine to service users based on blood test validity

  Liaise with service users keyworker, and other staff involved in their care, e.g. consultant psychiatrist, to ensure continuity of prescription, supply of clozapine and blood test, including escalating when additional blood tests are needed

  General Duties

  Offering support and advice to staff in their day to day duties

  Taking phone calls from staff if they are unable to come into work, liaising with the Lead Pharmacy Technician - Operations if further support is required to manage an issue

  Undertaking certain managerial duties such as initial return to work assessments, supervision and undertaking appraisals

  Liaising with the Calne Dispensary Manager, canvassing staff opinions in assessing different models of working and implementing change as appropriate

  Undertaking routine duties required to ensure the smooth running of the pharmacy computer system within the dispensary and stores, including assisting staff with the day-to-day problems associated with this system

  Maintaining adequate stocks of equipment and other requisites in the section

  Fostering and maintaining good relationships within pharmacy and other AWP staff members

  Promoting positive and effective communication within the Pharmacy Department

  Participating in the weekend and bank holiday service in line with rosters

  Keeping up-to-date with professional practice and undertaking CPD

  Job description

  Job responsibilities

  Dispensary

  Encouraging & maintaining a high standard of work by all members of the team working in the dispensary at all times

  To assist in the provision of a safe and effective dispensary service in line with the law and current policies and procedures

  To manage the dispensary workload by monitoring worklists system to ensure that prescriptions are completed in the allocated time frame

  Prepare rotas and direct staff with the necessary knowledge and skills to undertake the tasks in order to efficiently manage the dispensary workload. Re-evaluate rotas regularly depending on workload

  Assisting in quality assurance procedures, ensuring that near miss errors are logged appropriately, that actual errors are reported and logged on Ulysses, and supporting the Lead Pharmacy Technician Operations with incident investigations

  Organising and supervising daily stock checks, weekly benzodiazepine/abusable medicines checks, and monthly controlled drug checks

  Organise a roster for, and participate in the dispensing and checking of multicompartmental adherence aids in line with departmental procedures.

  Develop an understanding of the Omnicell automated dispensing systems in use within the department, and promote its efficient use. Work with digital pharmacy technician to ensure the benefits of automated dispensing are maximised.

  Support and undertake the training of staff as appropriate.

  To act as Final Accuracy Checking Pharmacy Technician and carry out all tasks required to maintain checking technician status

  Dispensing prescriptions in accordance with the doctors instructions, ensuring that unusual dosages or unusual prescriptions are referred to a pharmacist for confirmation or revision before being dispensed or supplied. Ensuring that local and national procedures are followed.

  Using the pharmacy IT system to produce labels, accurately conveying the prescribers instructions

  Dispensing clinical trials and completing associated paperwork in line with protocols and policies

  Contacting prescribers or nursing staff when problems are encountered on prescriptions, after referral to the appropriate pharmacist

  Dispensing special items e.g. cytotoxics and injections for oral use after appropriate training and following current procedures and health and safety guidelines

  Undertaking where necessary the dispensing of Controlled Drugs and regular register checks according to departmental procedures and relevant laws

  To receive enquiries regarding information about medication, ensuring that adequate detail is obtained and the urgency is established. To interpret these enquiries and answer them when appropriate, or pass them onto a more experienced pharmacy technician or pharmacist, when appropriate.

  Co-ordinate the arrangements for transport or, if required, the booking of taxis, in line with departmental and Trust procedures

  Ensuring that staff follow the department COSHH and Health and Safety guidelines

  Maintain safe systems of work at all times, being responsible for the quality and accuracy of all dispensing work undertaken

  Ensure that the department is kept clean and tidy, and tasks undertaken as required in the relevant procedures

  Support the management of EMBOX ensure emergency drug bags are swapped and replenished in sufficient time.

  Procurement

  Raise purchase orders for stock via the pharmacy system

  To ensure continuity of supply for stock, including unavailable contract lines and products with short/long term manufacturing issues

  Manage off-contract claims made against suppliers who cannot supply stock in-line with CMU contracts

  Manage Purchase Orders, Delivery Notes and Invoice records to ensure that the appropriate paperwork is completed promptly and accurately

  Load CMU contracts on to the pharmacy computer system and ensure they are appropriately mapped so that purchase orders are raised for the correct product

  Support with investigation of any pharmacy medicine stock discrepancies as per agreed procedures

  Ordering special request drugs and ensuring all required paperwork is present prior to and post supply.

  Clozapine management

  Provide technical cover for the clozapine supply service within departmental SOPs, coordinating deliveries with transport schedules, to ensure timely and safe supply

  Check validity of blood test (full blood count) results and input to the clozapine monitoring database (Zaponex treatment access system)

  Release clozapine to service users based on blood test validity

  Liaise with service users keyworker, and other staff involved in their care, e.g. consultant psychiatrist, to ensure continuity of prescription, supply of clozapine and blood test, including escalating when additional blood tests are needed

  General Duties

  Offering support and advice to staff in their day to day duties

  Taking phone calls from staff if they are unable to come into work, liaising with the Lead Pharmacy Technician - Operations if further support is required to manage an issue

  Undertaking certain managerial duties such as initial return to work assessments, supervision and undertaking appraisals

  Liaising with the Calne Dispensary Manager, canvassing staff opinions in assessing different models of working and implementing change as appropriate

  Undertaking routine duties required to ensure the smooth running of the pharmacy computer system within the dispensary and stores, including assisting staff with the day-to-day problems associated with this system

  Maintaining adequate stocks of equipment and other requisites in the section

  Fostering and maintaining good relationships within pharmacy and other AWP staff members

  Promoting positive and effective communication within the Pharmacy Department

  Participating in the weekend and bank holiday service in line with rosters

  Keeping up-to-date with professional practice and undertaking CPD

  Person Specification

  Shortlisting

  Essential

  • Current Registration as a Pharmacy Technician with the General Pharmaceutical Council (GPhC)
  • Accredited Checking Technician qualification
  • NVQ level 3 in Pharmacy Services
  • Experience as a hospital Pharmacy Technician, or supervisory experience in a community Pharmacy
  • Experience of training individuals
  • Excellent IT skills including Word, Outlook, internet, intranet and email
  • Able to work independently, show initiative within own authority limits and follow agreed procedures
  • Experience with Contracts, Purchase Orders, Off-contract Claims and all procurement procedures to ensure the continuity off all medication is available prior to supply.

  Desirable

  • Knowledge of EMIS, the hospital pharmacy computer system
  • Experience of organising and managing in busy and potentially stressful environment
  • Experience of supervising teams and staff management
  • Able to handle conflict effectively and differences of opinions in a mature and professional manner
  • Knowledge of legislative aspects of medicines supply issues
  • Experience of procedure development
  • Practice supervisor, NVQ assessor to A1 standard or equivalent, or able to work towards and willing to undertake training
  • Experience of working in a mental health setting. Knowledge of specific requirements for mental health medicines, e.g. clozapine

  Person Specification

  Shortlisting

  Essential

  • Current Registration as a Pharmacy Technician with the General Pharmaceutical Council (GPhC)
  • Accredited Checking Technician qualification
  • NVQ level 3 in Pharmacy Services
  • Experience as a hospital Pharmacy Technician, or supervisory experience in a community Pharmacy
  • Experience of training individuals
  • Excellent IT skills including Word, Outlook, internet, intranet and email
  • Able to work independently, show initiative within own authority limits and follow agreed procedures
  • Experience with Contracts, Purchase Orders, Off-contract Claims and all procurement procedures to ensure the continuity off all medication is available prior to supply.

  Desirable

  • Knowledge of EMIS, the hospital pharmacy computer system
  • Experience of organising and managing in busy and potentially stressful environment
  • Experience of supervising teams and staff management
  • Able to handle conflict effectively and differences of opinions in a mature and professional manner
  • Knowledge of legislative aspects of medicines supply issues
  • Experience of procedure development
  • Practice supervisor, NVQ assessor to A1 standard or equivalent, or able to work towards and willing to undertake training
  • Experience of working in a mental health setting. Knowledge of specific requirements for mental health medicines, e.g. clozapine

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Avon & Wiltshire Mental Health Partnership NHS Trust

  Address

  Calne Pharmacy Hub

  Redman Road

  Calne

  SN11 9PR

  
  

  Employer's website

  http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

  Employer details

  Employer name

  Avon & Wiltshire Mental Health Partnership NHS Trust

  Address

  Calne Pharmacy Hub

  Redman Road

  Calne

  SN11 9PR

  
  

  Employer's website

  http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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