Discover is offering an exciting opportunity for prospective candidates to join our team and be part of a company that values growth, collaboration, and making a difference in the world of digital banking and payments. With flexible work options and a supportive culture, you'll have the chance to shine and build a brighter financial future for millions of people.

Advantages of Joining Discover:
- Meaningful work from Day 1
- Collaborative culture focused on winning, continuous improvement, and success together
- Opportunities for personal and professional growth
- Unique individuals are valued and encouraged to make a difference

Job Responsibilities:
- Handle routine customer service inquiries and problems via telephone, digital, or chat channels
- Use standard screens, scripts, and procedures to address customer inquiries
- Navigate computerized system to respond and troubleshoot customer questions
- Demonstrate excellent verbal communication and problem-solving skills
- Manage and escalate risk and customer-impacting issues to management
- Maintain a quiet workspace and reliable internet connection if working from home
- Utilize provided equipment and training resources to deliver exceptional service

How You'll Do It:
- Assist over 100+ customers per day in a fast-paced, back-to-back call environment
- Engage with customers energetically and empathetically
- Utilize multiple systems to respond, troubleshoot, and document customer inquiries
- Follow verbatim scripts and procedures
- Build the Discover Financial brand through industry-leading care and innovative solutions

Qualifications:
- High school diploma or GED
- 1+ years of related field experience

Additional Information:
- A credit screening may be required for some roles within Discover Home Lending.

Compensation:
- Base pay ranges between $17.00 to $18.59, with additional incentives based on eligibility and market competitiveness.

Benefits:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD, and AD&D insurance
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan

Discover is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)