This job is now closed
Job Description
- Req#: JR-46193
- Understand customer behaviour based on cognitive biases and mental shortcuts
- Understand the customer journey as it relates to pain points and how to alleviate or reduce them
- Use behavioural thinking techniques to implement customer behaviour changes to optimize and improve the customer journey
- Identify behavioral science opportunities in projects
- Effectively coordinating with business stakeholders and external vendors to build change interventions
- Pre-emptively managing, together with business stakeholders, all risks relating to change interventions
- Contributing to content creation
- Proving expert advice, analysis and thought leadership through statistical and behavioural analysis of data
- Keep abreast of the latest behavioural science academic research and networking within the behavioural science community.
- Contribute to research development e.g., defining research questions and exploring different methodologies.
- Proving expert advice and thought leadership with the aim of improving appropriate pricing strategies that compete in the market
- Matric essential
- Bachelor’s degree in behavioural science/psychology or related discipline
- 2 years or more experience in the discipline of behavioural economics
- 4+ years of experience in a related field
- Experience with programming software such as (R, Python, STATA, Statistica, Excel etc.)
- Experience in customer journey mapping tools and techniques
- Exceptional presentation skills
- Project management
- Customer experience training
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
Skills
Academic Research, Behavioral Sciences, Customer Behavior, Customer Journey, StatisticsEducation
Bachelors Degree (B) (Required), Matriculation Certificate (Matric) (Required)Closing Date
24 January 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
The Old Mutual Story!
About the company
Old Mutual Limited is a pan-African investment, savings, insurance, and banking group.
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